SOCAP International


Thank you for your membership in 2019! This has been a year of reimagining and we thank you for your involvement as we continue to provide the best community of thought leadership and professional development for customer care professionals.

How to Renew 

Renewing your membership is easy!

  1. Renew online.
  2. Call and renew over the phone with a membership representative (703) 519-3700
  3. Download invoice and mail in payment:
    • Log into
    • Click on the white arrow (top right corner) and click on "My Profile."
    • Click on "My Transactions" (left navigation bar).
    • Click on "View More" (under Invoice Details) to download and print your invoice
    • Mail invoice with check payment


Membership Cancellation by Member

  • Membership cancellations received within 14 days of registration may be eligible to receive a full refund less $35 service fee individual membership and $100 for corporate membership. 
  • Cancellations received after the stated deadline will not be eligible for a refund. 
  • Cancellations will be accepted via e-mail to and must be received by the stated cancellation deadline. 

*All refund requests must be made by the membership’s primary contact.

If you have any questions about your SOCAP membership, please email or call (703) 519-3700 and ask to speak to one of our membership team members.