SOCAP International

Wilke Global

545 Metro Place South, Suite 200, Dublin, Ohio 43017
(800) 860-6901
First Year In Business:
Company Size:
Small (0-49 employees)
Additional Locations:
Wilke/Thornton Europe,
20 Garrick Street,
London WC2E 9BT,
United Kingdom

Wilke/Thornton Australasia,
25 Tidcombe Crescent,
Doncaster East Victoria 3109,
Contact Center:
Global Capabilities:

Wilke Global offers the most comprehensive global solutions for Consumer Affairs professionals. Our solutions provide native-language interfaces, international address and date/time formatting and consolidated worldwide reporting. Wilkes Global supports partner clients in 55 countries throughout the Americas, Europe, Australia, Africa and the Pacific Rim. Our solutions seamlessly accommodate every European language as well as Chinese, Japanese, Korean, Thai, Hebrew, and of course, English.

Services Offered:
Services Sub-categories:
Chat software, Contact center strategy (People, Process, Technology), CRM & reporting, Database analysis, Knowledge management, Satisfaction Surveys, Software, SMS messaging/surveys
Sustainability Services:
Industries Served:
  • Consumer Packaged Goods (Household & Personal Care)
  • Consumer Packaged Goods (Health & Beauty)
  • Consumer Packaged Goods (Over the Counter Medicine)
  • Consumer Packaged Goods (Food & Beverage)
Description of Products and Services:

Wilkes Global has long been an innovator for Consumer Affairs solutions and technologies, thereby, simplifying the world’s best customer care. Our solutions address every aspect of CRM, including validated systems for regulated industries and global solutions for worldwide operations. In addition to core CRM functionality, our turnkey solutions address: Social Media, Knowledge Management, Satisfaction Surveys, Web Chat, Where-to-Buy Questions and other Self Service issues. Our partner clients value our commitment to flexible, robust, and high quality products for organizations of all sizes. More importantly, we adapt as your requirements change and scale as your business grows. The high standards of our industry consultants and professional support staff give you the confidence to focus on your objectives and responsibilities. We have the expertise, solutions and passion to help you and your entire organization realize your goals today and beyond.

Key Contacts:
Mike Wilke
Founder & Chief Executive Officer
614.792.6900 x101

Andrew Brooman
Chief Innovation Officer
614.792.6900 x103

Matt Jorat
Chief Operating Officer
614.792.6900 x145

Alan Stein
Chief Technology Officer
614.792.6900 x119

Josh Wilke
Director of Business Development
614.792.6900 x166
Social Media Accounts