Knowledge & Resources

VIPdesk

324 N. Fairfax St., Alexandria, VA 22314

Phone:

(703) 837-3500

ldickerhoof@vipdesk.com

www.vipdesk.com

First Year In Business:

1997

Company Size:

Small (0-49 employees)

Contact Center:

On Shore

Services Offered:

Outsource Call Center

Services Sub-categories:

Chat software, Contact center strategy (People, Process, Technology), Satisfaction Surveys, Consultation, Social media monitor, Social media response, Social media reporting & analysis, SMS messaging/surveys, Education/certification/professional development, Soft skills training

Research & Analysis

Sustainability Services:

Industries Served:

Consumer Packaged Goods (Over the Counter Medicine)
Consumer Packaged Goods (Household & Personal Care)
Hospitality, Travel & Tourism
Consumer Packaged Goods (Health & Beauty)
Retail & Direct Sales
Financial Services (Bank/Insurance)
Consumer Packaged Goods (Food & Beverage)
Automotive/Transportation
Appliances/Consumer Goods

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Topics
- Big Data
- Contact Center Management
- Gamification
- Mobile
- Process Improvement
- Regulatory
- Self Service
- Social Media
- Contact Center of the Future
- Vendor Relations
- Customer Experience
- Emerging Technology
- Omni-Channel
Roles
- Executives
- Managers
- Enterprise
Industries
- Appliances/Consumer Goods
- Automotive/Transportation
- Consultant
- Consumer Packaged Goods (Food & Beverage)
- Consumer Packaged Goods (Health & Beauty)
- Consumer Packaged Goods (Over the Counter Medicine)
- Consumer Packaged Goods (Household & Personal Care)
- Education (Colleges and Universities)
- Energy/Public Utility
- Financial Services (Bank/Insurance)
- Government
- Healthcare
- Hospitality, Travel & Tourism
- Hospitals
- Media
- Pharmaceutical/Medical Devices
- Restaurant
- Retail & Direct Sales
- Technology
- Trade/Professional Association
Geography
- US
  - Chicago
  - Dallas/Fort-Worth
  - Florida
  - Georgia
  - Great Lakes
  - Greater Philadelphia
  - Heartland
  - Houston
  - Indiana
  - Minnesota
  - New England
  - New York Metropolitan
  - Northwest
  - Ohio
  - Southwest
  - Tennessee
  - Washington, DC
  - Wisconsin
- Canada
  - Atlantic
  - Central
  - Ontario
  - Quebec
  - Western
- China
- India
- South Africa
- Europe
- Korea
- Japan
Display Areas
- Homepage
- Northwest Chapter
- Washington DC Chapter
- Ohio Chapter
- Wisconsin Chapter
People
Non-Profit

Description of Products and Services:

VIPdesk provides its clients with exceptional customer experiences and actionable customer intelligence through our virtual service platform and sophisticated contact support systems.VIPdesk's full suite of customer care and loyalty services includes:
 Concierge Services
 Customer Care Solutions
 Experiential Programs
 IVR Services
 VOC Surveying & Analytics

Key Contacts:

Linda Dickerhoof
Director of Marketing & PR
703-837-3507
ldickerhoof@vipdesk.com

James Koller
Sr. Business Analyst
703-837-3525
jkoller@vipdesk.com

Mary Naylor
CEO
703-837-3501
mnaylor@vipdesk.com

Othmar von Blumencron
Vice President
703-837-3527
oblumencron@vipdesk.com

Sandy Ward
Vice President
512-266-6140
sward@vipdesk.com

Pam Chase
Marketing Coordinator
617-323-7788
pchase@vipdesk.com

Donna Willis
Director, Service Delivery
352-242-4553
dwillis@vipdesk.com

Erika Blanchard
Social Media Coordinator
407-556-3495
eblanchard@vipdesk.com

Amy Campbell
Sales Research Assistant
352-729-2160
acampbell@vipdesk.com

Social Media Accounts

Facebook: http://www.facebook.com/VIPdesk
Twitter: @vipdesk

Useful Links:

Whitepapers: http://www.vipdesk.com/info/news_whitepaper.asp
VIPdesk Webinar Series: http://www.vipdesk.com/info/news_events.asp

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© SOCAP International 2014 · 625 North Washington Street · Suite 304 · Alexandria, VA · 22314
Telephone: +1.703.519.3700
Fax: +1.703.549.4886

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