Description of Products and Services:
RQA is the recognized leader in providing customized product development, quality assurance and crisis management services to the food and beverage industry worldwide. Their professional field force assesses product quality at retail, conducts consumer complaint and product retrieval services, consults in quality and food safety management systems, and provides product recall and risk assessment services. RQA Food Forensics™ Consumer Complaint Clearinghouse provides an affordable, full service alternative to your internal resources for the handling, assessment, and documentation of routine complaint samples. Long-term storage is provided for shelf stable, refrigerated and frozen complaint samples to prevent spoliation of evidence. When Expert Forensics Services are needed, we continue to offer rapid and reliable identification through extensive analytical, microbiological, and forensics capabilities. Strict chain of custody and expert witnesses provide evidence for escalated issues and potential litigation. All services offer access to our secure web-based reporting, including one touch request through the Consumer Retrieval Gateway.