SOCAP International

Knowledge & Resources

HGS

2001 Ruppman Plaza, Peoria, IL 61614
Phone:
(877) 423-3462

www.teamhgs.com
First Year In Business:
1973
Company Size:
Large (250+ employees)
Additional Locations:
El Paso, Texas
Waterloo, Iowa
St. Louis, Missouri
Montreal Lyndhurst, NJ

Global locations in the Philippines, United Kingdom, India, Mauritius
Contact Center:
On Shore, Near Shore, Off Shore
Global Capabilities:
HGS offers global operations in the United Kingdom, Philippines, India, and Mauritius. From these locations, we offer a full suite of customer support solutions, including customer care, technical support, back office processing, analytics, market research, and social media management.
Services Offered:
Outsource Call Center
Services Sub-categories:
Chat software, Compliance, Contact center strategy (People, Process, Technology), Database analysis, Product retrievals and safety analysis, Voice recording & monitoring systems, Education/certification/professional development, Sales
Sustainability Services:
No
Industries Served:
  • Healthcare
  • Consumer Packaged Goods (Over the Counter Medicine)
  • Hospitality, Travel & Tourism
  • Consumer Packaged Goods (Health & Beauty)
  • Retail & Direct Sales
  • Consumer Packaged Goods (Household & Personal Care)
  • Consumer Packaged Goods (Food & Beverage)
Description of Products and Services:
As a trusted business partner, we create value through innovative solutions designed to maximize lifetime loyalty. We understand there are multiple touch points throughout the consumer lifecycle that impact satisfaction and loyalty to your brands. We respond with cost effective, high-value solutions customized to your success objectives. These solutions include: •Consumer Care & Product Support •Inbound Sales & Order Taking •Analytics & Market Research •Fulfillment & Back Office Processing •Social Media Management To serve your consumers with quality requires a clear understanding of the issues and challenges facing your industry. HGS is committed to being an active participate in creating industry best practices by studying the nuances of your business and market climate. Plus, our active leadership and participation in SOCAP local chapters, national events, committees, and forums means that HGS is at the forefront of setting the trends for consumer affairs management in North America.
Key Contacts:
Tina Carlson
Vice President, Operations
309-589-7615
tinacarlson@affina.com

Mark Hamilton
Vice President, Business Development
309-679-4401
markhamilton@affina.com

John Mercer
Senior Director, Client Services
309-679-4464
johnmercer@affina.com

Bill Boland
Senior Director, Operations
309-589-7511
billboland@affina.com

Bob Rafferty
Director, Operations
309-679-4402
bobrafferty@affina.com

Sherri Bower
Director, Client Services
319-274-7655
sherribower@affina.com
Social Media Accounts

SOCAP Chapters

SOCAP Chapters

Find Your Chapter

How to Get Involved

Featured Communities

© SOCAP International 2014 · 625 North Washington Street · Suite 304 · Alexandria, VA · 22314
Telephone: +1.703.519.3700
Fax: +1.703.549.4886

Web Design and Development by Matrix Group International, Inc.