SOCAP International

Astute Global

4400 Easton Commons, Columbus, OH 43219
Phone:
(614) 508-6100

www.astutesolutions.com
Astute-Global
First Year In Business:
1995
Company Size:
Medium (50-249 employees)
Contact Center:
Global Capabilities:

Astute is all about making complex customer interactions simpler by infusing them with artificial intelligence.

Customers get low-effort, AI-driven self-service on their favorite channels and devices, helping them help themselves anytime, anywhere.

Agents get the tools they need to rock the call center – routine processes are automated and their workflows are streamlined, so they can focus their full attention on engaging with customers. And transitioning between self-service and interacting with agents becomes simple and seamless.

Astute also helps make your decisions more insightful. Automated QA, machine learning, and the ability to gather nearly limitless data points from all kinds of customer interactions make sure your data is clean, accurate, and comprehensive.

Customer insights are easily shared with the rest of the organization, driving a culture of customer centricity. Threshold reporting gives you an early warning should a crisis arise, allowing you to mobilize to protect your brand.

And Astute helps your company grow. Our suite of AI-driven self-service, agent tools, and seamless transition solutions provide a differentiated CX, improving brand loyalty and driving revenue by helping you stand out in the crowd.

Services Offered:
Chat & Web Development, CRM, Reporting & Analytics
CRM/Agent Desktop, Customer Self-Service, Social Media Management Solutions
Services Sub-categories:
Compliance, Contact center strategy (People, Process, Technology), Service bureau, Benchmarking, Chat software, Database analysis, Knowledge management, Satisfaction Surveys, Software, Radio, Outsource staffing, Social media monitor, Social media response, Social media reporting & analysis, Temp replacement, SMS messaging/surveys
Contact Center Agent Tools, Virtual Agents/Chatbots, Social Media Customer Care/Publishing/Listening, Advanced Reporting, Knowledge Management, Intelligent Escalation
Sustainability Services:
No
Industries Served:
  • Hospitality, Travel & Tourism
  • Consumer Packaged Goods (Household & Personal Care)
  • Restaurant
  • Financial Services (Bank/Insurance)
  • Retail & Direct Sales
  • Consumer Packaged Goods (Over the Counter Medicine)
  • Consumer Packaged Goods (Health & Beauty)
  • Consumer Packaged Goods (Food & Beverage)
  • Automotive/Transportation
Description of Products and Services:

Astute is a leader in AI-driven software focused on the future of customer engagement. Our technology powers the customer experience at more than 2,000 of the world’s leading consumer brands in over 100 countries. Astute’s software enhances customer engagement by contextually blending human and artificial intelligence, enabling companies to provide more efficient service, gain customer insights, and increase brand loyalty.

Key Contacts:
Social Media Accounts