Astute is all about making complex customer interactions simpler by infusing them with artificial intelligence.
Customers get low-effort, AI-driven self-service on their favorite channels and devices, helping them help themselves anytime, anywhere.
Agents get the tools they need to rock the call center – routine processes are automated and their workflows are streamlined, so they can focus their full attention on engaging with customers. And transitioning between self-service and interacting with agents becomes simple and seamless.
Astute also helps make your decisions more insightful. Automated QA, machine learning, and the ability to gather nearly limitless data points from all kinds of customer interactions make sure your data is clean, accurate, and comprehensive.
Customer insights are easily shared with the rest of the organization, driving a culture of customer centricity. Threshold reporting gives you an early warning should a crisis arise, allowing you to mobilize to protect your brand.
And Astute helps your company grow. Our suite of AI-driven self-service, agent tools, and seamless transition solutions provide a differentiated CX, improving brand loyalty and driving revenue by helping you stand out in the crowd.