Premiere Response/American Customer Care

890 Mountain Ave., New Providence, NJ 07974
First Year In Business:
Company Size:
Large (250+ employees)
Additional Locations:
New Providence, NJ (Premiere Response)

Montoursville, PA

Altoona, PA

Trout Run, PA

Dubuque, IA

Platteville, WI

Elmira, NY

San Diego, CA (08/2010)

Brownsville, TX Bristol, CT (HQ)
Contact Center:
On Shore
Global Capabilities:
Premiere Response/American Customer Care is domestically based, servicing clients globally. 
Services Offered:
Outsource Call Center
Services Sub-categories:
Compliance, Contact center strategy (People, Process, Technology), Recalls, Consultation
Sustainability Services:
Industries Served:
  • Consumer Packaged Goods (Over the Counter Medicine)
  • Retail & Direct Sales
  • Consumer Packaged Goods (Household & Personal Care)
  • Consumer Packaged Goods (Food & Beverage)
  • Pharmaceutical/Medical Devices
  • Consumer Packaged Goods (Health & Beauty)
Description of Products and Services:
Premiere Response/American Customer Care provides a myriad of contact center services to support the consumer products, food and beverage, healthcare, and consumer electronics industries. We seek to provide value beyond responding to consumer inquiries. In addition to inbound and outbound call handling, we manage emails, fulfillment, and social media needs. We specialize in crisis management and can leverage our 10 locations to expand and contract staff as needed during a crisis.
Key Contacts:
Sam DiLiberto
VP Contact Solutions

Beth Ziff
VP Operations

Michele Shane
Director of Marketing

Chris Molloy
SVP Finance
Social Media Accounts