SOCAP International

VDS

210 Front Ave SW
Phone:
616-643-4597

Nick Glimsdahl, Director of Contact Center Solutions
www.govds.com
First Year In Business:
1988
Company Size:
Medium (50-249 employees)
Contact Center Size:
11 - 25
Contact Center:
Companies work with VDS because we help them create customer-focused contact center solutions. We assess our client’s current state, align their business outcomes with their future state, and make sure both are focused on their customer.
Services Offered:
Consulting, Cloud Contact Center Solutions, Verify & Assess, Design & Implement, Professional Services: (Project Management, Managed Services, Technology Integration), Experience Management
Services Sub-categories:
Cloud Contact Center Solutions, Omni channel, Self-service, Workforce Engagement, Artificial Intelligence, WFO
Sustainability Services:
No
Industries Served:
  • Education (Colleges and Universities)
  • Energy/Public Utility
  • Financial Services (Bank/Insurance)
  • Healthcare
  • Retail & Direct Sales
Description of Products and Services:

At VDS, our core mission is to help our clients create customer-focused contact center solutions. Our approach is to be a reliable partner who removes the unknowns by providing market industry knowledge and insight.

We do that by assessing a client’s current state, aligning their business outcomes with their desired future state, and making sure both focus on reducing the customer effort. We then leverage the right people and a tailored technology solution to implement and monitor the plan. 

All in all, we help our clients meet their customers' expectations, providing our customers with a strategic advantage against their competition.

Key Contacts:
Nick Glimsdahl, Greg Hummel, Jamie Kress
Social Media Accounts