SOCAP International

Knowledge & Resources

SYKES

400 North Ashley Drive Tampa, FL 33602
Phone:
701-936-0234

Business Development & Client Relationship Executive
www.sykes.com
First Year In Business:
1977
Company Size:
Large (250+ employees)
Contact Center Size:
51+
Additional Locations:
74+ global locations - plus main offices in Chicago, Denver and Salt Lake City
Contact Center:
On Shore, Near Shore, Off Shore
,  Work at Home
Services Offered:
Chat & Web Development, Consulting, Crisis Management & Product Safety, Outsource Call Center, Reporting & Analytics, Staffing/Recruitment, Telephony, Training
Services Sub-categories:
Benchmarking, Chat software, Contact center strategy (People, Process, Technology), CRM & reporting, Website management, Satisfaction Surveys, RFP Process, Recalls, Product retrievals and safety analysis, Lead generation, Marketing, PR, Legal, Security, Social media software, Social media monitor, Social media reporting & analysis, Temp replacement, Professional & executive recruitment, Voice recording & monitoring systems, Outbound messaging, SMS messaging/surveys, Language translation, Soft skills training, Publishing, Sales
Sustainability Services:
No
Industries Served:
  • Appliances/Consumer Goods
  • Automotive/Transportation
  • Consumer Packaged Goods (Food & Beverage)
  • Consumer Packaged Goods (Health & Beauty)
  • Consumer Packaged Goods (Household & Personal Care)
  • Consumer Packaged Goods (Over the Counter Medicine)
  • Education (Colleges and Universities)
  • Energy/Public Utility
  • Financial Services (Bank/Insurance)
  • Government
  • Healthcare
  • Hospitality, Travel & Tourism
  • Hospitals
  • Media
  • Pharmaceutical/Medical Devices
  • Restaurant
  • Retail & Direct Sales
  • Technology
Description of Products and Services:
We are a company of many perspectives unified by one goal: To help people, one caring interaction at a time. We believe everyone and every interaction matters. With an “others first” mentality, we serve with thought and heart, owning every moment, working to quickly, simply, and effectively make things better. We listen with our brain and speak from our heart, creating a spirit of trust with our clients and their customers. We provide value-added solutions that drive innovation, ROI, customer engagement, and loyalty. What makes us a reliable, trusted, and exceptional partner? That’s easy: operational excellence. We’ve invested in the people, processes, and global delivery platform to provide consistent and exceptional experiences at every “moment of truth” throughout the customer journey. Our infrastructure, people, best practices, scalability, and delivery models enable us to comfortably fulfill your brand promise, so you can confidently focus on growing your business.
Key Contacts:
Stephanie Eslinger, Nathanael Robbins, Chuck Sykes
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© SOCAP International 2014 · 625 North Washington Street · Suite 304 · Alexandria, VA · 22314
Telephone: +1.703.519.3700
Fax: +1.703.549.4886

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