SOCAP International

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PremierBPO

1990 Madison Street, Suite 105 Clarksville, TN 37043
Phone:
248-797-1313

COO
www.premierbpo.com
First Year In Business:
2003
Company Size:
Large (250+ employees)
Contact Center Size:
51+
Contact Center:
Off Shore
Global Capabilities:
Servicing global consumers from delivery centers in The Philippines, China and Pakistan
Services Offered:
Chat & Web Development, Consulting, Crisis Management & Product Safety, CRM, Marketing/PR, Outsource Call Center, Regulatory Compliance, Reporting & Analytics, Staffing/Recruitment, Telephony, Training
Services Sub-categories:
Chat software, Compliance, Contact center strategy (People, Process, Technology), CRM & reporting, Database analysis, Knowledge management, RFP Process, Recalls, Product retrievals and safety analysis, Software, Lead generation, Marketing, Radio, Podcasts, Fulfillment, Social media support, Quality audits, Security, Social media software, Social media reporting & analysis, Temp replacement, Professional & executive recruitment, Voice recording & monitoring systems, Outbound messaging, SMS messaging/surveys, Language translation, Education/certification/professional development
Sustainability Services:
No
Industries Served:
  • Appliances/Consumer Goods
  • Automotive/Transportation
  • Consumer Packaged Goods (Food & Beverage)
  • Consumer Packaged Goods (Health & Beauty)
  • Consumer Packaged Goods (Household & Personal Care)
  • Consumer Packaged Goods (Over the Counter Medicine)
  • Education (Colleges and Universities)
  • Energy/Public Utility
  • Financial Services (Bank/Insurance)
  • Healthcare
  • Hospitality, Travel & Tourism
  • Hospitals
  • Media
  • Pharmaceutical/Medical Devices
  • Restaurant
  • Retail & Direct Sales
  • Technology
Description of Products and Services:
Complete Omni-Channel Customer Care and Back Office operations
Key Contacts:
Dave Shapiro