SOCAP International

OneTouch Direct

4902 West Sligh Avenue, Tampa FL
www.onetouchdirect.com
First Year In Business:
2002
Company Size:
Large (250+ employees)
Contact Center Size:
51+
Additional Locations:
301 Louth St, St Catharine, ON 3065 Union Road, Orchard Park, NY 3525 NorthEast Parkway, San Antonio, TX
Contact Center:
On Shore, Near Shore, Off Shore
Global Capabilities:
over 70k employees - English, French, Spanish
Services Offered:
Chat & Web Development, Crisis Management & Product Safety, CRM, Marketing/PR, Outsource Call Center, Reporting & Analytics, Telephony, Training
Services Sub-categories:
CRM & reporting, Database analysis, Lead generation, Marketing, PR, Security, Social media reporting & analysis, Professional & executive recruitment, SMS messaging/surveys
Sustainability Services:
No
Industries Served:
  • Appliances/Consumer Goods
  • Consumer Packaged Goods (Food & Beverage)
  • Consumer Packaged Goods (Over the Counter Medicine)
  • Financial Services (Bank/Insurance)
  • Government
  • Healthcare
  • Hospitality, Travel & Tourism
  • Restaurant
  • Retail & Direct Sales
  • Technology
Description of Products and Services:
Outsourced customer care, sales, tech support, back office. Inbound, Outbound, Chat, Email.
Key Contacts:
Chris Reed