Level AI

148 Castro St, Unit 2A Mountain View, CA 94041
Phone:
https://thelevel.ai
First Year In Business:
2019
Company Size:
Medium (50-249 employees)
Contact Center Size:
11 - 25
Additional Locations:
Delhi, India
Contact Center:
On Shore, Near Shore, Off Shore
BPO Software
Global Capabilities:
Level AI offers simple translation for nearly 100 languages https://cloud.google.com/translate/docs/languages, and can support English, French (+Canadian variant), German, Hindi, Korean, Portuguese (+Brazilian variant), Russian, Spanish, Turkish support is for advanced machine learning work streams like categorization.
Services Offered:
Reporting & Analytics, Telephony, Training
Contact Center software with coverage for voice, SMS, email, and chat
Services Sub-categories:
Chat software, Compliance, CRM & reporting, Knowledge management, RFP Process, Recalls, Lead generation, Marketing, Social media support, Social media software, Social media reporting & analysis, Voice to text, Soft skills training, Sales
Contact Center Software for QA and Support Agents
Sustainability Services:
No
Industries Served:
  • Education (Colleges and Universities)
  • Financial Services (Bank/Insurance)
  • Healthcare
  • Hospitality, Travel & Tourism
  • Retail & Direct Sales
Description of Products and Services:
Level AI uses advanced conversational intelligence to deliver the next generation of contact center platforms to QA teams and customer support agents. Its semantic intelligence engine understands customer intent with 2x the accuracy of outdated keyword-based systems. In addition to automating time-consuming tasks for QA and AI-powered coaching for agents, Level AI provides custom analytics and personalized dashboards for team members both inside and outside the contact center. Level AI customers can expect 5x faster case selection and reviews for QA, as well as 100% coverage across voice calls, email, SMS, and chat. 5X faster case selection and reviews for QA teams: Automatically surface your most important interactions, tag conversations by category, highlight key moments, and automate conversation scoring. 2X more accurate conversational intelligence: Keyword-based (NLP) systems are outdated and inaccurate. Upgrade to a conversation intelligence engine that understands customer intent via NLU. Accelerate agent growth and reduce agent turnover: Enable autonomous learning for agents via AI-powered coaching, unlock new performance insights with Agent Screen Recording and improve contact center agent experience. 100% coverage across voice calls, email, SMS, and chat: Automate QA monitoring and say goodbye to less than 10% of agent calls being evaluated. Level AI allows you to score all agent conversations based on your company's rubrics, automatically.
Key Contacts:
Founder & CEO - Ashish Nagar VP Engineering - Sumeet Khullar VP Marketing - Benoite Yver VP Sales - Steve Green VP Channel - Karen Bowman
Social Media Accounts
Useful Links:
Tools for QA: https://thelevel.ai/quality-assurance-contact-center/ Contact Center Analytics: https://thelevel.ai/analytics/ Real-Time Agent Assist & Coaching: https://thelevel.ai/agent-assist/ Agent Screen Recording: https://thelevel.ai/agent-screen-recording/