Compliance, Contact center strategy (People, Process, Technology), CRM & reporting, Service bureau, Social media support, Quality audits, Voice to text, Education/certification/professional development
IT Strategy, Contact Center Assessments, Process Improvement
Description of Products and Services:
CH Consulting Group is a team of business consultants from multiple industries focused on creating better solutions for people – both the customer and the employee. Our consultants have been owner/operators, internal contact center executives, and have delivered results as BPO Contact Center solution providers. Our mission is to provide comprehensive contact center services driven by a philosophy of cooperation over competition. We combine creative, holistic, and collaborative methodology to create solutions that are designed to reduce costs, increase efficiencies, and improve the customer experience. We provide a full suite of contact center consulting services that can be combined as a package or a la carte.