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C3i Solutions, an HCL Technologies Company

410 Horsham Rd, Horsham, PA 19044
Phone:
(267) 942-3300

www.c3isolutions.com
C3i Solutions
First Year In Business:
1980
Company Size:
Large (250+ employees)
Additional Locations:
  • Horsham, PA
  •  Pittston, PA
  • Kings Mountain, NC
  • El Paso, TX
  • Sofia, Bulgaria
  • Varna, Bulgaria
  • Dalian, China
  • Hyderabad, India
  • Fukuoka, Japan
  • Sao Leopoldo, Brazil
  • & More
Contact Center:
On Shore, Near Shore, Off Shore
Global Capabilities:

C3i Solutions, an HCL Technologies company, is an omni-channel customer engagement services and BPO Healthcare provider, specializing in global, high-touch consumer, patient, and end-user management. For the past 40 years, our unique, omni-channel approach and experience in highly regulated industries have made us the partner-of-choice for some of the world’s most trusted brands. With a strategic focus on innovation, we excel at protecting our clients’ brands, while maximizing productivity and cost efficiency.C3i Solutions supports clients, providing support up to 24/7 in over 175 countries and over 30 languages.

Services Offered:
Outsource Call Center
CRM, Analytics, Business Intelligence, Reporting, IVR, SMS/MMS Texting, Proactive Chat, Loyalty Programs & Promotions, Omni-Channel Consumer/Customer Engagement, Consumer Insights, Voice of the Customer Sentiment Analysis, Social and Digital Media Support
Services Sub-categories:
Chat software, Compliance, Contact center strategy (People, Process, Technology), Database analysis, Recalls, Product retrievals and safety analysis, Quality audits, Voice recording & monitoring systems, SMS messaging/surveys, Language translation, Voice to text, Education/certification/professional development, Soft skills training
Sustainability Services:
No
Industries Served:
  • Consumer Packaged Goods (Health & Beauty)
  • Automotive/Transportation
  • Consumer Packaged Goods (Household & Personal Care)
  • Trade/Professional Association
  • Technology
  • Retail & Direct Sales
  • Hospitality, Travel & Tourism
  • Healthcare
  • Consumer Packaged Goods (Over the Counter Medicine)
  • Consumer Packaged Goods (Food & Beverage)
Description of Products and Services:

Our unique customer-centric approach has made us the partner-of-choice for some of the world’s most trusted brands. C3i Solutions is an industry-leading business process outsourcer specializing in the omni-channel engagement of consumers, customers, patients, healthcare professionals, and enterprise personnel via a network of global contact centers.

Key Contacts:

Kelly Thompson
Director, Sales & Solutions
Kelly.thompson@hcl.com

Ravi Bhatheja
Vice President
rbhatheja@hcl.com

Social Media Accounts