BPA Quality

175 Broadhollow Road, Suite 100, Melville, NY 11747

Director, Quality Solutions
First Year In Business:
Company Size:
Large (250+ employees)
Contact Center Size:
< 10
Additional Locations:
601 South Lake Destiny Road, Suite 100, Maitland, FL 32751
Contact Center:
On Shore
Global Capabilities:
Over 45 languages capable to evaluate customer interactions
Services Offered:
Consulting, Regulatory Compliance, Reporting & Analytics, Staffing/Recruitment, Training
Services Sub-categories:
Benchmarking, Compliance, Contact center strategy (People, Process, Technology), CRM & reporting, Knowledge management, Website management, Marketing, PR, Radio, Social media support, Quality audits, Social media software, Temp replacement, Voice recording & monitoring systems, Language translation
Sustainability Services:
Industries Served:
  • Appliances/Consumer Goods
  • Automotive/Transportation
  • Consultant
  • Consumer Packaged Goods (Electronics)
  • Consumer Packaged Goods (Food & Beverage)
  • Consumer Packaged Goods (Health & Beauty)
  • Consumer Packaged Goods (Household & Personal Care)
  • Consumer Packaged Goods (Over the Counter Medicine)
  • Education (Colleges and Universities)
  • Energy/Public Utility
  • Financial Services (Bank/Insurance)
  • Government
  • Healthcare
  • Hospitality, Travel & Tourism
  • Hospitals
  • Luxury Goods and Services
  • Media
  • Membership Organizations
  • Pharmaceutical/Medical Devices
  • Retail & Direct Sales
  • SVOD Services
  • Technology
  • Trade/Professional Association
Description of Products and Services:
Contact Center Quality Monitoring, Managed Speech Analytics, Agent & Manager Training, Call Center Consulting
Key Contacts:
Karyn Dupree Neal Eggers