- Episode 0: SOCAP Machine Intelligence Series Podcast Intro
Scott Klososky and Corey White look forward into the future and give listeners a glimpse of a world where machine intelligence has become so commonplace that we can’t imagine living without it. In this episode, they review the nine different areas of the machine intelligence ecosystem and what each means for those in customer care, how it might impact the industry in the future, and how you can help machine intelligence provide a positive transformation for your organization.
Listen to Episode 0 (Members Only)
- Episode 1: Robotics
In this episode, Klososky and White break down a very visible component of the machine intelligence ecosystem: robotics. From Roombas to those rather eye-opening Boston Dynamic machines, robots are becoming increasingly utilized. Klososky and White explore how robotics crosses over into customer care, how it will change product management, and what robots mean for the future, from both positive and negative perspectives.
Listen to Episode 1 (Members Only)
- Episode 2: Robotic Process Automation (RPA)
For those mundane tasks at work that everyone hates to do…there’s RPA to the rescue. Klososky and White discuss how RPA, which is a combination of software, automation, and machine learning, will make your organization more efficient and focus your human team members on the more important work they should be doing in the first place. In this episode, you will learn what RPA is, the seven steps to RPA implementation, and how to measure a successful RPA program.
Listen to Episode 2 (Members Only)
More episodes coming soon!
About the Hosts:
Scott Klososky
Throughout his career, Scott Klososky has lived on the leading edge of technology innovation and its impact on the business world and society in general. He is recognized globally for his unique ability to accurately predict future digital trends and provide the logic behind why these trends will alter organizations and humanity.
Scott is the founding partner of Future Point of View, a technology strategy and consulting firm. He is pioneering the concept of Humalogy® which focuses on helping leaders and organizations find the right balance between technology and humanity.
SOCAP members may be familiar with Scott, as he was a keynote speaker at SOCAP’s 2019 Re-Imagine Conference. He has also hosted multiple webinars for SOCAP members and appeared on various SOCAP podcasts.
As a technology entrepreneur, Scott has built numerous successful companies including webcasts.com which he sold in 1999 for $115 million.
Scott is the author of three books including his latest title “Did God Create the Internet: The Impact of Technology on Humanity.”
Corey White
As a partner and senior vice president at Future Point of View, Corey White is tasked with helping leaders look out into the future and anticipate how technology will impact their organizations and themselves. He is especially focused on the role that machine intelligence will play in almost every aspect of life: from the decisions we make, to the professions we undertake, to how we interact with the world and each other.
Corey began his career as a journalist before joining Future Point of View. As a journalist, he developed investigative skills as well as a desire to understand complicated topics and to explain those topics in a way that everyone can understand. He is dedicated to offering insights into how complex innovation is dramatically altering the world we live in ways that can be both positive and negative.
Check out SOCAP CEO Marjorie Bynum chatting with Dave Knox, author of
Predicting the Turn: The High Stakes Game of Business Between StartUps and Blue Chips.