- Episode 0: SOCAP Machine Intelligence Series Podcast Intro
Scott Klososky and Corey White look forward into the future and give listeners a glimpse of a world where machine intelligence has become so commonplace that we can’t imagine living without it. In this episode, they review the nine different areas of the machine intelligence ecosystem and what each means for those in customer care, how it might impact the industry in the future, and how you can help machine intelligence provide a positive transformation for your organization.
Listen to Episode 0 (Members Only)
- Episode 1: Robotics
In this episode, Klososky and White break down a very visible component of the machine intelligence ecosystem: robotics. From Roombas to those rather eye-opening Boston Dynamic machines, robots are becoming increasingly utilized. Klososky and White explore how robotics crosses over into customer care, how it will change product management, and what robots mean for the future, from both positive and negative perspectives.
Listen to Episode 1 (Members Only)
- Episode 2: Robotic Process Automation (RPA)
For those mundane tasks at work that everyone hates to do…there’s RPA to the rescue. Klososky and White discuss how RPA, which is a combination of software, automation, and machine learning, will make your organization more efficient and focus your human team members on the more important work they should be doing in the first place. In this episode, you will learn what RPA is, the seven steps to RPA implementation, and how to measure a successful RPA program.
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- Episode 3: Machine Learning
Machine learning (ML) is helping to play a role in almost every facet of life today, from the clothes we buy, to the movies and television shows we watch, to the content that appears in our social media feeds. Scott Klososky and Corey White discuss what ML means in the customer care space, the delicate balance that exists between customer personalization and privacy when using ML, and the opportunities and dangers that may await those that are beginning to incorporate ML into their own strategy.
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- Episode 4: Deep Learning
In this episode, Scott Klososky and Corey White take a deep dive into deep learning. Scott will geek out a little bit, as he explains neural networks, the algorithms behind deep learning. Corey and Scott will also discuss how deep learning was developed, how generative adversarial networks (GANs) are helping to improve deep learning, and what all of this means for customer care.
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- Episode 6: Predictive Analytics
A lot of times, as humans, we make a bad decision and then go and make the same decision again and again because we are tied to that decision. Predictive analytics can help break this cycle. In this episode, Scott Klososky and Corey White will review the power of realtime predictive analytics. Scott will examine how technology will make predictive analytics more personal, some of the dangers that can be present when we are better at predicting the future, as well as three types of predictive analytics that will transform customer care.
Listen to Episode 6 (Members Only)
More episodes coming soon!
About the Hosts:
Scott Klososky
Throughout his career, Scott Klososky has lived on the leading edge of technology innovation and its impact on the business world and society in general. He is recognized globally for his unique ability to accurately predict future digital trends and provide the logic behind why these trends will alter organizations and humanity.
Scott is the founding partner of Future Point of View, a technology strategy and consulting firm. He is pioneering the concept of Humalogy® which focuses on helping leaders and organizations find the right balance between technology and humanity.
SOCAP members may be familiar with Scott, as he was a keynote speaker at SOCAP’s 2019 Re-Imagine Conference. He has also hosted multiple webinars for SOCAP members and appeared on various SOCAP podcasts.
As a technology entrepreneur, Scott has built numerous successful companies including webcasts.com which he sold in 1999 for $115 million.
Scott is the author of three books including his latest title “Did God Create the Internet: The Impact of Technology on Humanity.”
Corey White
As a partner and senior vice president at Future Point of View, Corey White is tasked with helping leaders look out into the future and anticipate how technology will impact their organizations and themselves. He is especially focused on the role that machine intelligence will play in almost every aspect of life: from the decisions we make, to the professions we undertake, to how we interact with the world and each other.
Corey began his career as a journalist before joining Future Point of View. As a journalist, he developed investigative skills as well as a desire to understand complicated topics and to explain those topics in a way that everyone can understand. He is dedicated to offering insights into how complex innovation is dramatically altering the world we live in ways that can be both positive and negative.
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