Podcasts

Knowledge & Resources

Podcasts

SOCAP International’s “In The Know” Podcast Series offers insights and perspectives on customer care from a range of industry experts. Catch up on interviews with brand executives, authors, researchers and more.

Episode 1 - Welcome to "In The Know"
Episode 2 - Kiersti Bird, WhiteWave Foods: Data Reporting in the Digital Age
How is data reporting changing in the digital age? Tune in to hear Kiersti Bird, Consumer Connections Manager at WhiteWave Foods, describe some of these changes and learn more about using your data to tell the right story to achieve organizational impact.
Episode 3 - Jason Rosser, JackThreads: Effectively Using NPS
How can you make NPS an effective system and not just a score? Learn from Jason Rosser, Head of Customer Experience Operations at JackThreads, on how using NPS can help your company monitor customer trends, unlock growth patterns and transform the overall customer experience.
*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Episode 4 - John Gibney, Jarden Consumer Solutions: Rewiring the Digital Customer Experience
Hear how John Gibney, Senior Operations Manager of the Consumer Services Team at Jarden Consumer Solutions, keeps customers at the center of the experience while “Rewiring the Digital Customer Experience.”
Episode 5 - Candace Bertotti, VitalSmarts: Crucial Accountability
Join us as we chat with Candace Bertotti, Speaker, Educator and VitalSmarts Trainer, about the importance of Crucial Conversations in the workplace and the invaluable education about to take place at SOCAP’s upcoming Executive Summit – April 25 -26 in Chicago.
Episode 6 – Shep Hyken, Shepard Presentations: Customer Service Excellence
Learn more about Shep’s interesting professional background, the importance of acquiring a customer-centric approach in your company and how Shep intends to help attendees at our upcoming 2017 Symposium enhance their customer service skills.
Episode 7 - David Burkus, Oral Roberts University: Evolution of High Performing Teams
Leadership plays such an important role in managing effective teams. Listen in to hear more about this from Best-Selling Author and SOCAP’s 2017 Symposium Keynote David Burkus and learn more about the importance and evolution of high performing teams in today’s workplace.

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