SOCAP’s regulatory focus covers regulations at the federal, state and international levels that impact how companies must engage with their customers domestically and abroad.
Common regulatory issues for customer care professionals’ topics include:
- Online consumer privacy
- Product labeling
- Recalls and transactional
- And commercial communications
Learn more about these issues by:
- Reading SOCAP’s white papers
- Downloading and listening to our webinars on demand in the Learning Portal
SOCAP White Paper: Transmitting Transactional and Commercial E-Mails Under CAN-SPAM, State, and Canadian Laws
The use and transmission of e-mail is regulated at the federal level by the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (“CAN-SPAM”). Although this legislation preempts most state laws, many state laws remain applicable. Given the abundance of laws regulating the transmission of commercial e mails, companies must understand how these laws restrict their ability to interact with their customers.
Read the White Paper
Stericycle ExpertSOLUTIONS Recall Index Reports
Consumers, manufacturers, regulators and lawmakers are all concerned about the safety of food and consumer products. Additionally, the public and the media are paying more attention to the recall process and how effectively brands manage product recalls and notifications. To help put recall and notification trends in perspective, the ExpertSOLUTIONS Recall Index tracks activity across a broad spectrum of products and industries.
View the Full Reports