Thanks for the info!
They give an exceptional answers to your queries
Let’s say you use a 100-point scorecard. Agents can earn—or lose—up to 15 points for correct spelling, punctuation, and grammar. One of your agents, who we’ll call Tracy, made eight egregious comma errors, so you deducted 8 points from the 15 points she could have earned for this standard. This punishing approach to scoring for correctness is going to backfire. Dinging Tracy over and over for the same error isn’t going to help her use commas correctly; it’s just going to show her that the hammer comes down hard when she makes a mistake. Deducting eight points may communicate, “Your ineptitude with commas is a big problem” but it doesn’t do anything to help Tracy correct the problem.
Source: electronic control module | portable propane generator
When managers score agents' email quality in a “gotcha” fashion, or when they score agents on writing skills that haven't been explained, taught, or coached, they can actually damage agents' writing skills. Yes, it's true. An ineffective or punitive email scorecard can make agents' writing skills worse.
Source: https://www.carpetcleanercolumbia.com | junk removal charlotte
This is helpful. Thank you for being generous.
This is amazing!
restaurant business loans
Thank you for the comment! Your comment must be approved first
You've already submitted a review for this item
Thank you! Your review has been submitted successfully
Login to be able to comment
Comment cannot be empty
Rating is required
You typed the code incorrectly. Please try again
Take part in discussions with other like-minded professionals on timely issues impacting your work and the customer care industry as a whole.
Participate in a discussion
Find Your Chapter
© SOCAP International 2014 ·
625 North Washington Street · Suite 304 · Alexandria, VA · 22314
Web Design and Development by Matrix Group International, Inc.