CRM Magazine

Your go-to resource for industry news, trends, best practices, profiles and more.

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Consumer Care Strategic Framework

SOCAP’s strategic tool to help you assess your processes, benchmark against best practices and forecast for the future.

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Learning Portal

Your one-stop access point for essential online courses, educational webinars and conference session recordings to support your professional career growth.

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White Papers

Review articles and white papers on a range of relevant customer care issues, trends and best practices.

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Business Partner Directory

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