SOCAP International

Knowledge & Resources


CRM Magazine

Your go-to resource for industry news, trends, best practices, profiles and more.

Read CRM Magazine Online

Consumer Care Strategic Framework

SOCAP’s strategic tool to help you assess your processes, benchmark against best practices and forecast for the future.

Learn About the Framework

Learning Portal

Your one-stop access point for essential online courses, educational webinars and conference session recordings to support your professional career growth.

Career Center

Find your next job or a new member for your team.

White Papers

Review articles and white papers on a range of relevant customer care issues, trends and best practices.

View White Papers

Business Partner Directory

Find vendors and/or solution providers to meet your business needs by searching our vendor directory.

Find a Business Partner