Knowledge & Resources


At SOCAP, we recognize the value of shared information and that’s part of what makes our community so unique. SOCAP members come together to collaborate, group think, problem solve, share best practices, case studies and so much more – all in the name of elevating the customer care profession. Tap into our archives of resources to gain a better understanding of the customer experience evolution. If you have something you would like to share – or something you’re interested in learning, reach out and let us know by e-mail CONTACT US

We’re committed to helping our members make lasting connections and providing the best resources to help them succeed!


Career Center

Find your next job or a new member for your team.

White Papers

Review articles and white papers on a range of relevant customer care issues, trends and best practices.

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Business Partner Directory

Find vendors and/or solution providers to meet your business needs by searching our vendor directory.

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CRM Magazine

Your go-to resource for industry news, trends, best practices, profiles and more.

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