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SOCAP builds community, curates content, and delivers industry insights so that members - at all levels and across all industries - can advance customer care and engagement.
Learn More
This new platform features enhanced job postings, resume and career coaching, and much more.
Visit the Career Center
Our podcasts offer insights and perspectives on customer care from a range of industry experts. Catch up on interviews with brand executives, authors, researchers and more.
Listen Now
SOCAP offers a variety of targeted, relevant on-demand online courses to help you grow your career as a customer care professional.
Take an online course at your own pace
Check out our new Mission, Vision and Core Values.
Check-out the Ten Talk introductions to our proud CCS Live sponsors!
Take part in discussions with other like-minded professionals on timely issues impacting your work and the customer care industry as a whole.
Participate in a discussion
Daily and Full-conference recordings now available for purchase!
Save the dates for SOCAP's 2020 national events. Mark your calendar now and don't miss out!
Catch up on Continuous Improvement in Customer Care
View the SOCAP Membership Brochure