Executive Leadership Track

SOCAP 2018 Professional Development Forum

Track IV: Executive Leadership Track - Exclusive track on leadership specifically designed for the most senior leaders in customer care. Take part in in-depth, exclusive discussions with top subject matter experts. $199 fee to participate in the Executive Leadership track when you register for our Professional Development Forum.


Executive Leadership Track Agenda

(Agenda subject to change)

Monday, April 23

7:30am - 5:00pm  Registration 
7:30am - 6:00pm  Exhibit Hall Opens 
7:30am - 8:30am  Breakfast 
8:45am - 10:00am  Opening General Session - Keynote Speaker: Jeanne Bliss
10:00am - 10:45am  Networking Break in Exhibit Hall
10:45am - 12:00pm 

1:1 Conversation with Jeanne Bliss

12:00pm - 1:30pm  Networking Lunch
12:30pm - 1:30pm  Dessert and Networking in Exhibit Hall 
1:30pm - 2:45pm 

Workshop with Karin Hurt and David Dye, Let’s Grow Leaders

Practical Tools for Building a High-Performing, High-Engagement Culture 
Despite their best efforts, many managers struggle to build the culture they want. Instead, they work tirelessly to work with the culture they get. These accidental culture codes often result in managers throughout the organization bouncing back and forth between trying to make everyone happy or using people like objects to get things done. As a senior customer service leader, you’re well positioned to provide the tools and techniques to change all that. Join award-winning authors, Karin Hurt and David Dye for practical leadership tools, tactics and strategies to achieve breakthrough results that really last.

In this highly interactive program you will explore tools you need to help managers at every level build a culture that encourages both confidence and humility and focus on both breakthrough results and healthy professional relationships. We will introduce 8 foundational behaviors essential creating a Winning Well culture, share some tools, and guide executives through a facilitated conversation to share their strategic challenges and best practices to strengthen their cultures and the teams.

2:45pm - 3:30pm  Networking Break in Exhibit Hall
3:30pm - 4:45pm  Afternoon General Session - Roundtable 3.0
5:00pm - 6:00pm  Exhibitor Reception 

Tuesday, April 24

7:30am - 6:30pm  Registration 
7:30am - 2:00pm  Exhibit Hall Opens 
7:30am - 8:30am  Breakfast 
8:45am - 10:00am  Morning General Session - Keynote Speaker: S. Max Brown
10:00am - 10:45am  Networking Break in Exhibit Hall 
10:45am - 12:00pm  Workshop with Max Brown - Coaching & Continuous Improvement: How The Questions We Ask Impact the Bottom Line

In this session, we will discover the questions we can ask and where we should ask them to create a better work place. Learn how you can become a more effective leader in any situation by asking the right questions.
12:00pm - 1:30pm  Networking Lunch 
12:30pm - 1:30pm  Dessert and Networking in Exhibit Hall 
1:30pm - 2:45pm 

Workshop with Kelly Byrd

The Executive Leader and the 5 Dysfunctions of a Team
This workshop--based on Patrick Lencioni’s best-selling book--will both challenge and encourage the leader who is wanting to lead his or her team to the highest level of functionality, cohesion and productivity. And while the “team’s challenges and its level of dysfunction will certainly be addressed, - we will also revisit the age old principle that the “health of the team is simply an external evidence of the health of the leader.”

2:45pm - 3:30pm  Break 
3:30pm - 5:00pm  Executive Roundtables and Wrap Up
5:30pm - 6:30pm  Closing Reception 
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SOCAP's 2018 Professional Development Forum Cancellation Policy: Refunds for cancellations must be made in writing (via email to socap@socap.org) to the SOCAP National Office. A processing fee of $250 will be charged on refunds received on or before April 2, 2018. No cancellations or refunds after April 2, 2018. Substitutions will be gladly accepted at no charge until April 2, 2018. A $175 fee will be charged on any substitutions made after April 2, 2018. Registration transfers to future meetings will not be accepted. Social finale registration transfers will not be accepted.

Photography Notice: Be aware that by participating in SOCAP’s Professional Development Forum, you are automatically authorizing the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs.
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Executive Track Sponsor


Registration Hours

  • Sunday, April 22
    12:00pm - 6:00pm
  • Monday, April 23
    7:30am - 5:00pm
  • Tuesday, April 24
    7:30am - 6:30pm

Exhibit Hall Hours

  • Monday, April 23
    7:30am - 6:00pm
  • Tuesday, April 24
    7:30am - 2:00pm