Opening General Session - Keynote Speaker: Jeanne Bliss

Leadership to Grow a Business that #MakesMomProud 

In this keynote, Jeanne Bliss shares how leaders develop their skills to build an organization that grows from honoring employees and customers. Tapping into her years as a Chief Customer Officer and guide to CX leaders, her keynote will deliver content from both her new book “Would You Do that To Your Mother” and Chief Customer Officer 2.0 to provide audiences with:

• The 4 areas of experience common to beloved and prosperous companies
• Competencies that leaders must develop to lead to outcomes that earn the right to business growth
• Tactical steps to take immediately and an assessment to determine where your company is today
• An opportunity to join the movement to #MakeMomProud

Professional Workshops by Track

• Track I - A Practical Guide to Understanding How Your Personal Value Can Help You Build a Successful Career in Consumer Relations (Sponsored by Wilke Global)
• Track II - Expanding Horizons: Workforce Management in Multichannel Environment
• Track III - Moving Your Voice of the Customer to the Next Level
• Track IV - Executive Leadership Track - separate registration required (Sponsored by Morley)

Professional Workshops by Track

• Track I - Writing that Resonates (Sponsored by Wilke Global)
• Track II - Contact Center Coaching: You Talk the Talk Now Master Walking the Walk
• Track III - Design Thinking to Drive Organizational Change
• Track IV - Executive Leadership Track - separate registration required (Sponsored by Morley)

Professional Workshops by Track

• Track I - No More “Nonpologies” - Learn to Apologize to Customers Like You Mean It (Sponsored by Wilke Global)
• Track II - 7 Insights to Help Your Business Work Past the "Millennial Myth"
• Track III - Change Well: Proven Strategies for Leading Others to Become Change Resilient
• Track IV - Executive Leadership Track - separate registration required (Sponsored by Morley)

Professional Workshops by Track

• Track I - Understanding Where Data Comes From and What To Do With It (Sponsored by Wilke Global)
• Track II - Not If But When: Successful Crisis Management
• Track III - The Power of Moments: Leading Extraordinary Impact with Experiences
• Track IV - Executive Leadership Track - separate registration required (Sponsored by Morley)

Professional Workshops by Track

• Track I - Do Better Work (Sponsored by Wilke Global)
• ​Track II - Retaining Key Employees: Creating a Self-Motivating Work Environment
• Track III - Innovative Thinking, Cracking The Creativity Code!
• Track IV - Executive Leadership Track - separate registration required (Sponsored by Morley)

Six Sigma White Belt Training Workshop (separate registration required; $125)

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