2018 Professional Development Forum

SOCAP 2018 Professional Development Forum


Customer care professionals serve in many important roles inside the contact center and beyond. From managing internal and external teams to working with different business units or departments to managing a product recall, handling a department restructure or developing an effective RFP, the work of customer care professionals is both multi-faceted and complex.

SOCAP’s new Professional Development Forum (formerly the Symposium) has been designed to help customer care professionals address these various roles and workplace realities. Through a series of targeted and interactive workshops, the Forum is focused on enhancing the skill sets of customer care professionals at different levels. The Forum is structured to provide interactive learning experiences that will immerse attendees in specialized content with a focus on continuous improvement. Workshop tracks at the Forum are organized by years of experience in customer care:

  • Track I: Entry Level (5 years or less)
  • Track II: Mid-Level (5-10 years)
  • Track III: Senior-Level (10+ years)
  • Track IV: Executive Leadership Track - Exclusive track on leadership specifically designed for the most senior leaders in customer care. Take part strategic in-depth with top subject matter experts. $199 fee to participate in the Executive Leadership track when you register for our Professional Development Forum.

Registration Rates:

  • Platinum Member$1,490
  • Regular, Silver, Gold, Business Partner Corporate Member$1,740
  • Associate Member (Non-profit, Government or Higher Education Employees): $995
  • Student (Full-Time & Currently Enrolled): $500
  • Non-Member$2,150 (Not a current SOCAP Member? Click here to join now and receive the discounted member rate.)
  • Executive Track Add-On: $199
  • Group Rate: Every additional team member from your company receives $200 off their registration. Register one person at the full registration rate to receive a discount code in your confirmation email to share with team members in your company. Speaker, Sponsor, Exhibitor, Associate Member, Platinum Member and Day-Rate Registrations are not eligible for the group rate.
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SOCAP's 2018 Professional Development Forum Cancellation Policy: Refunds for cancellations must be made in writing (via email to socap@socap.org) to the SOCAP National Office. A processing fee of $250 will be charged on refunds received on or before April 2, 2018. No cancellations or refunds after April 2, 2018. Substitutions will be gladly accepted at no charge until April 2, 2018. A $175 fee will be charged on any substitutions made after April 2, 2018. Registration transfers to future meetings will not be accepted. Social finale registration transfers will not be accepted.

Photography Notice: Be aware that by participating in SOCAP’s Professional Development Forum, you are automatically authorizing the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs.