Customer care professionals serve in many important roles inside the contact center and beyond. From managing internal and external teams to working with different business units or departments to managing a product recall, handling a department restructure or developing an effective RFP, the work of customer care professionals is both multi-faceted and complex.
SOCAP’s new Professional Development Forum (formerly the Symposium) has been designed to help customer care professionals address these various roles and workplace realities. Through a series of targeted and interactive workshops, the Forum is focused on enhancing the skill sets of customer care professionals at different levels. The Forum is structured to provide interactive learning experiences that will immerse attendees in specialized content with a focus on continuous improvement. Workshop tracks at the Forum are organized by years of experience in customer care:
- Track I: Entry Level (5 years or less)
- Track II: Mid-Level (5-10 years)
- Track III: Senior-Level (10+ years)
- Track IV: Executive Leadership Track - Exclusive track on leadership specifically designed for the most senior leaders in customer care. Take part strategic in-depth with top subject matter experts. $199 fee to participate in the Executive Leadership track when you register for our Professional Development Forum.