SOCAP International


Tuesday, April 25

2:00pm - 2:15pm Welcome and Introductions
2:15pm - 5:00pm 

What to do Before You Hold the Accountability Conversation

  • Just because you're talking doesn't mean you're having the right conversation. Learn tools to help separate and prioritize all the issues involved
  • Work to ensure that your motive is leading to what you really want long term
  • Learn how to master your emotions and stay focused when you are angry, upset, frustrated, furious, anxious, or worse

Wednesday, April 26

7:30am - 8:30am Continental Breakfast
8:30am - 10:00am

What to Say During the Conversation

  • Apply a proven process for opening the conversation
  • Learn how to effectively diagnose the situation using six sources of influence--to soften your emotions and increase your influence
  • Learn to motivate someone who isn't motivated and how to increase others' ability
10:00am - 10:15am  Break 
10:15am - 12:00pm  What to Say During the Conversation (Continued) 
12:00pm - 1:00pm  Lunch 
1:00pm - 2:00pm  What to Say During the Conversation (Continued) 
2:00pm - 2:30pm 

What to Say After the Conversation to Ensure Results

  • Focus on who is going to what, by when, and follow-up
2:30pm - 2:45pm  Wrap Up and Next Steps 

SOCAP's 2017 Executive Summit Cancellation Policy: Refunds for cancellations must be made in writing (via email to to the SOCAP National Office. A processing fee of $250 will be charged on refunds received on or before April 3, 2017. No cancellations or refunds after April 3, 2017. Substitutions will be gladly accepted at no charge until April 3, 2017. A $175 fee will be charged on any substitutions made after April 3, 2017. Registration transfers to future meetings will not be accepted.​

Photography Notice: Be aware that by participating in SOCAP’s Executive Summit, you are automatically authorizing the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs.