2017 Annual Conference

Moving at the Speed of Innovation


Join hundreds of customer care professionals in San Diego, California for SOCAP's 2017 Annual Conference, October 22-25 at the Hotel del Coronado.

This year's conference theme, Moving at the Speed of Innovation, will help customer care professionals explore effective strategies, key trends and useful tools for staying ahead of the curve in today's fast-paced, fast-changing consumer industry.

Delve into relevant and timely discussions that will help you discover:

  • Strategies That Work - What effective strategies can companies implement to plan and build for the future?
  • The Consumer as Influencer - How do consumer expectations influence innovation?
  • Protecting the Consumer/Managing Risks - What privacy issues arise from embarking on digital innovation/transformation and how can companies protect themselves and their consumers?
  • Digital Channels & Tools to Maximize Innovation - What digital channels are most effective to manage innovation?

Don't miss your chance to participate in interactive sessions, learn from industry peers and experts and gain critical consumer insights to align your business strategy with customer needs.

SOCAP's 2017 Annual Conference Cancellation Policy

Refunds for cancellations must be made in writing (via email to socap@socap.org) to the SOCAP National Office. A processing fee of $250 per registration will be charged on refunds received on or before September 15, 2017. No cancellations or refunds after September 15, 2017. Substitutions will be gladly accepted at no charge until September 15, 2017. A $175 fee per registration will be charged on any substitutions made after September 15, 2017. Registration transfers to future meetings will not be accepted.

Photography Notice
Be aware that by participating in SOCAP’s Annual Conference, you are automatically authorizing the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs.