SOCAP International

Online Courses and Webinars


Upcoming

 

On-Demand Online Learning Opportunities

Click Here for Online Courses to Take at Your Own Pace Including:

  • Elements of Effective Customer Engagement
  • How to Write to Customers in Your Company's Brand Voice
  • How to Manage Voice of the Customer, Quality and Team/Agent Performance
  • Forecasting, Staffing and Scheduling
  • Small Win Coaching—How to Change Behavior in 1 Day While Strengthening the Agent-Supervisor Bond
For webinar recordings and more resources in the SOCAP Learning Portal, click here.