Quality Monitoring Workshop
NOV 8 & 10, 2022 | 11:00am – 2:30pm ET | VIRTUAL | CX Managers, Supervisors and More!
Today’s hybrid work models have complicated quality assurance for CX supervisors – who have evolved from walking the contact center floor to managing the performance of remote agents! QM has evolved with the times from post audits of calls to suggestive next best applications and pre-emptive agent assistance using new AI tools. This virtual, two-part workshop will address all kinds of monitoring needs from phone to paper, email, social and chat. Join your peers at SOCAP for real world examples, the latest technology to make your job easier and the support of a community who understands the unique challenges you’re facing.