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Reach hundreds of customer care decision makers
at the next national symposium!

 

Does your company offer technology or services to streamline efficiencies for contact center management? Have you conducted research or implemented change which could help other leaders deliver better customer experiences? 

Help advance the customer care industry by sharing your expertise or presenting solutions to hundreds of CX decision makers at our next in-person learning symposium on Sep 11-13, 2022, SOCAP Indy. 

SOCAP is seeking presentations which address the following key topics:

PEOPLE TRACK

  • Hiring | Interviewing | Skill testing for today's contact center employees
  • Training today's hybrid workforce
  • Quality monitoring | Effective supervision | Impactful coaching
  • AI applications for agent-assist
  • Budgeting for today's compensation, rewards and recognition models
  • How to maximize agent happiness to gain loyalty and retention
  • Workforce management tools & techniques

PROCESS TRACK

  • Upcoming communication channels and where to focus
  • How to gain and protect funding and properly show ROI
  • Chat bot evolution
  • How new regulatory initiatives impact product and data safety
  • Conversational commerce and its impact on the customer experience function
  • Data and privacy security
  • Diversity & inclusion - is our brand voice all-inclusive?
  • Operating a global consumer affairs group

REQUIREMENTS

  • Strong educational focus with actionable, specific takeaways
  • High-level of attendee engagement
  • Case studies, benchmarking or insights based on or supported by research
  • Brand members can invite business partners to co-present
  • Business partners must co-present with a brand member
  • Current SOCAP members will be given first priority

Selected speakers must attend a short, virtual speaker orientation session during August and submit completed presentation decks in advance. The symposium is an in-person event and all speakers will be presenting live.

Sessions are 60 minutes - allowing for 45 minute presentations & 15 minutes for Q&A
Speaker Fee for Business Partners $1500 - contact Brian Giannini for more information

Current SOCAP members will receive priority consideration. Are you a current member?

Have you presented at any virtual or in-person SOCAP conference in the past five years?

Simply list as much as you recall - including the year or the city of the conference and we'll do the rest!
Which of the following KEY TOPICS does your proposed session relate to?


Your title should capture, in 10 words or less, who your session is designed for and the topic being addressed
Building on your session's title, please clearly and succinctly describe its educational content. This information will communicate the purpose of your session. If selected, this may be modified before posting online.
SOCAP is committed to providing diverse educational and professional development opportunities for our members. Learning objectives for each session should emphasize the skills participants will acquire from attending. Please concisely describe three key learnings from your proposed session:
Please select the appropriate CX professional best suited to attend this proposed session:



Feel free to also include any information from your past speaking experiences on this topic and a link to your LinkedIn profile.
(Additional speaker information can be included here)
Thank you for your interest in speaking at the fall 2022 Symposium: SOCAP Indy

For additional inquiries, please e-mail SOCAP@SOCAP.org


Upcoming SOCAP National Events

Save the Date

West Region Roundtable: Goodbye Cookies! Hello Customer Data Platforms!

August 18, 2022

22.06 West Roundtable


West Region Roundtable: It's a Brave New World
Goodbye Cookies! Hello Customer Data Platforms!

This event has been postponed
THU AUG 18, 2022 | 2pm – 3pm EST | A Virtual Panel Discussion on CDPs

Google’s plan to eliminate third-party cookies in its market leading Chrome browser (FireFox & Safari already have) coupled with pandemic related growth in eCommerce is driving the accelerated adoption of Customer Data Platforms (CDPs). For savvy brands, the elimination of third-party cookies creates an opportunity to deepen customer relationships and drive revenue growth using tailored customer engagement. CDPs synthesize your customer data into powerful engagement strategies which incorporate your customers’ behavioral and historical data to personalize each interaction for better targeted, more meaningful engagement. During this interactive panel discussion, we will discuss how CDP’s facilitate engagement through data collection, governance, synthesis and activation. You’ll want to listen in! 

REGISTER TODAY!