National Events


SOCAP Fall Symposium Email Banner

Reach hundreds of customer care decision makers
at the next national symposium!

 

Does your company offer technology or services to streamline efficiencies for contact center management? Have you conducted research or implemented change which could help other leaders deliver better customer experiences? 

Help advance the customer care industry by sharing your expertise or presenting solutions to hundreds of CX decision makers at our next in-person learning symposium on Sep 11-13, 2022, SOCAP Indy. 

SOCAP is seeking presentations which address the following key topics:

PEOPLE TRACK

  • Hiring | Interviewing | Skill testing for today's contact center employees
  • Training today's hybrid workforce
  • Quality monitoring | Effective supervision | Impactful coaching
  • AI applications for agent-assist
  • Budgeting for today's compensation, rewards and recognition models
  • How to maximize agent happiness to gain loyalty and retention
  • Workforce management tools & techniques

PROCESS TRACK

  • Upcoming communication channels and where to focus
  • How to gain and protect funding and properly show ROI
  • Chat bot evolution
  • How new regulatory initiatives impact product and data safety
  • Conversational commerce and its impact on the customer experience function
  • Data and privacy security
  • Diversity & inclusion - is our brand voice all-inclusive?
  • Operating a global consumer affairs group

REQUIREMENTS

  • Strong educational focus with actionable, specific takeaways
  • High-level of attendee engagement
  • Case studies, benchmarking or insights based on or supported by research
  • Brand members can invite business partners to co-present
  • Business partners must co-present with a brand member
  • Current SOCAP members will be given first priority

Selected speakers must attend a short, virtual speaker orientation session during August and submit completed presentation decks in advance. The symposium is an in-person event and all speakers will be presenting live.

Sessions are 60 minutes - allowing for 45 minute presentations & 15 minutes for Q&A
Speaker Fee for Business Partners $1500 - contact Brian Giannini for more information

Current SOCAP members will receive priority consideration. Are you a current member?

Have you presented at any virtual or in-person SOCAP conference in the past five years?

Simply list as much as you recall - including the year or the city of the conference and we'll do the rest!
Which of the following KEY TOPICS does your proposed session relate to?


Your title should capture, in 10 words or less, who your session is designed for and the topic being addressed
Building on your session's title, please clearly and succinctly describe its educational content. This information will communicate the purpose of your session. If selected, this may be modified before posting online.
SOCAP is committed to providing diverse educational and professional development opportunities for our members. Learning objectives for each session should emphasize the skills participants will acquire from attending. Please concisely describe three key learnings from your proposed session:
Please select the appropriate CX professional best suited to attend this proposed session:



Feel free to also include any information from your past speaking experiences on this topic and a link to your LinkedIn profile.
(Additional speaker information can be included here)
Thank you for your interest in speaking at the fall 2022 Symposium: SOCAP Indy

For additional inquiries, please e-mail SOCAP@SOCAP.org


Upcoming SOCAP National Events

Save the Date

2022 Data Reporting & Advanced Analytics Workshop

July 26, 2022
  • Location: Indianapolis, Indiana, USA
  • Address: One South Capital Avenue
Data Reporting Workshop (500 × 500 px)



This in-person event has been postponed - Rescheduled date coming soon! To be added to the interest list, send us an email at SOCAP@SOCAP.org


DATA REPORTING & ADVANCED ANALYTICS WORKSHOP | TUE, JULY 26, 2022 | HYATT REGENCY | INDIANAPOLIS, INDIANA

Data Reporting and Advanced Analytics Workshop will address the key topics that are essential for monitoring, measuring and reporting on both consumer feedback and contact center metrics. The workshop begins with a quick review of the fundamentals and moves into more complex reporting challenges including ratings and reviews, social media, omnichannel data consolidation, automation platform solutions, new products and executive reporting.  This workshop is dominated by peer engagement with real-world examples.  Attendee are encouraged to bring their laptops and report examples to share.  A hallmark of this workshop is the Take Your Problems to Work session, where attendees can share a current reporting dilemma or developing issue and the group will respond with ideas and solutions. Breakfast and lunch are included. This very popular workshop is designed for those who gather and collate contact center data and customer feedback, analyze the data to develop insights and produce reports and reporting tools for their companies.

 In one action packed day, this workshop will address  

  1. Fundamentals of Data Reporting for the contact center
  2. ROI Calculations for the contact center
  3. Reporting on digital channels – Panel of Case Studies on Ratings & Reviews and Social media
  4. Data Integration – Finding insights and making sense of data from omni-channels
  5. Data Automation - Dashboards, workbooks, scorecards, other technology for contact center
  6. Reporting discussions by industry community for CPG, Auto, Healthcare, Retail, Travel, Finance
  7. Executive Reporting best practices
  8. New Products Reporting best practices
  9. Bring your problem to work – group think tank for solutions

 What Attendees Will Learn:

  1. Attendees will understand the basic reporting processes used by SOCAP members for reporting within their companies.
  2. Attendees will hear from peer panels ideas and best practices for reporting on ratings and reviews, social media, product quality and other feedback.
  3. Attendees will learn about technology for data consolidation, dashboards and other automation solutions for the omni-channel contact center.
  4. Attendees will learn how their peers are organizing their “Reporting stack” bringing together disparate data from omni-channels to provide a clear view of product problems and insights?

 Who Should Attend:

Data analysts, report writers, product analysts and social media specialists, supervisors, managers and other leaders who share, present and explain the insights from the consumer engagement channels.

This full-day workshop is being held in-person at the Hyatt Regency Indianapolis. Book your room today at the great rate of $149:

Hyatt Regency Indianapolis
One South Capital Avenue
Indianapolis, Indiana 46204
(317) 632-1234