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Reach hundreds of customer care decision makers
at the next national symposium!

 

Does your company offer technology or services to streamline efficiencies for contact center management? Have you conducted research or implemented change which could help other leaders deliver better customer experiences? 

Help advance the customer care industry by sharing your expertise or presenting solutions to hundreds of CX decision makers at our next in-person learning symposium on Sep 11-13, 2022, SOCAP Indy. 

SOCAP is seeking presentations which address the following key topics:

PEOPLE TRACK

  • Hiring | Interviewing | Skill testing for today's contact center employees
  • Training today's hybrid workforce
  • Quality monitoring | Effective supervision | Impactful coaching
  • AI applications for agent-assist
  • Budgeting for today's compensation, rewards and recognition models
  • How to maximize agent happiness to gain loyalty and retention
  • Workforce management tools & techniques

PROCESS TRACK

  • Upcoming communication channels and where to focus
  • How to gain and protect funding and properly show ROI
  • Chat bot evolution
  • How new regulatory initiatives impact product and data safety
  • Conversational commerce and its impact on the customer experience function
  • Data and privacy security
  • Diversity & inclusion - is our brand voice all-inclusive?
  • Operating a global consumer affairs group

REQUIREMENTS

  • Strong educational focus with actionable, specific takeaways
  • High-level of attendee engagement
  • Case studies, benchmarking or insights based on or supported by research
  • Brand members can invite business partners to co-present
  • Business partners must co-present with a brand member
  • Current SOCAP members will be given first priority

Selected speakers must attend a short, virtual speaker orientation session during August and submit completed presentation decks in advance. The symposium is an in-person event and all speakers will be presenting live.

Sessions are 60 minutes - allowing for 45 minute presentations & 15 minutes for Q&A
Speaker Fee for Business Partners $1500 - contact Brian Giannini for more information

Current SOCAP members will receive priority consideration. Are you a current member?

Have you presented at any virtual or in-person SOCAP conference in the past five years?

Simply list as much as you recall - including the year or the city of the conference and we'll do the rest!
Which of the following KEY TOPICS does your proposed session relate to?


Your title should capture, in 10 words or less, who your session is designed for and the topic being addressed
Building on your session's title, please clearly and succinctly describe its educational content. This information will communicate the purpose of your session. If selected, this may be modified before posting online.
SOCAP is committed to providing diverse educational and professional development opportunities for our members. Learning objectives for each session should emphasize the skills participants will acquire from attending. Please concisely describe three key learnings from your proposed session:
Please select the appropriate CX professional best suited to attend this proposed session:



Feel free to also include any information from your past speaking experiences on this topic and a link to your LinkedIn profile.
(Additional speaker information can be included here)
Thank you for your interest in speaking at the fall 2022 Symposium: SOCAP Indy

For additional inquiries, please e-mail SOCAP@SOCAP.org


Upcoming SOCAP National Events

Save the Date

Northeast Region Summer Sunset Sail

July 14, 2022
  • Location: Boston, MA, USA
  • Address: 60 Rowes Wharf
  • Contact: Valerie McSorley
  • Email: socapnortheast@socap.org
  • How to find us: Classic Harbor Line is located at 600 Rowes Wharf in Boston Harbor Phone (617) 951-2460 Optional Pre-Boarding Meet Up is being held at the Boston Harbor Hotel, located at 799 Rowes Wharf Phone (617) 439-7000 (parking available in hotel garage)
  • Phone: 617-935-9040
22.07 NE Summer Sunset Sail

Northeast Region Networking Event | Summer Sunset Sail | Boston Harbor

THU JUL 14, 2022 | 6pm – 7pm EST Optional Meet Up | 7:30pm – 9:30pm EST Sunset Sail | A Networking Event

Join our SOCAP Northeast region for some awesome networking and summer fun. Come early for an optional pre-boarding meet up at the Boston Harbor hotel before climbing aboard Adirondack III, the fastest and most elegant 80-foot schooner in Boston Harbor. Experience a beautiful 2-hour sunset sail, enjoying the view from the water as the sun dips below the horizon, silhouetting some of the city's waterfront landmarks. 

Forget the distractions of life on land, as you experience the unforgettable ambiance of a sunset sailing cruise while mingling with new and old friends from the SOCAP Northeast region! 

Space is limited - so register today! 

 

SPACE IS LIMITED - REGISTER TODAY!