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Reach hundreds of customer care decision makers
at the next national symposium!

 

Does your company offer technology or services to streamline efficiencies for contact center management? Have you conducted research or implemented change which could help other leaders deliver better customer experiences? 

Help advance the customer care industry by sharing your expertise or presenting solutions to hundreds of CX decision makers at our next in-person learning symposium on Sep 11-13, 2022, SOCAP Indy. 

SOCAP is seeking presentations which address the following key topics:

PEOPLE TRACK

  • Hiring | Interviewing | Skill testing for today's contact center employees
  • Training today's hybrid workforce
  • Quality monitoring | Effective supervision | Impactful coaching
  • AI applications for agent-assist
  • Budgeting for today's compensation, rewards and recognition models
  • How to maximize agent happiness to gain loyalty and retention
  • Workforce management tools & techniques

PROCESS TRACK

  • Upcoming communication channels and where to focus
  • How to gain and protect funding and properly show ROI
  • Chat bot evolution
  • How new regulatory initiatives impact product and data safety
  • Conversational commerce and its impact on the customer experience function
  • Data and privacy security
  • Diversity & inclusion - is our brand voice all-inclusive?
  • Operating a global consumer affairs group

REQUIREMENTS

  • Strong educational focus with actionable, specific takeaways
  • High-level of attendee engagement
  • Case studies, benchmarking or insights based on or supported by research
  • Brand members can invite business partners to co-present
  • Business partners must co-present with a brand member
  • Current SOCAP members will be given first priority

Selected speakers must attend a short, virtual speaker orientation session during August and submit completed presentation decks in advance. The symposium is an in-person event and all speakers will be presenting live.

Sessions are 60 minutes - allowing for 45 minute presentations & 15 minutes for Q&A
Speaker Fee for Business Partners $1500 - contact Brian Giannini for more information

Current SOCAP members will receive priority consideration. Are you a current member?

Have you presented at any virtual or in-person SOCAP conference in the past five years?

Simply list as much as you recall - including the year or the city of the conference and we'll do the rest!
Which of the following KEY TOPICS does your proposed session relate to?


Your title should capture, in 10 words or less, who your session is designed for and the topic being addressed
Building on your session's title, please clearly and succinctly describe its educational content. This information will communicate the purpose of your session. If selected, this may be modified before posting online.
SOCAP is committed to providing diverse educational and professional development opportunities for our members. Learning objectives for each session should emphasize the skills participants will acquire from attending. Please concisely describe three key learnings from your proposed session:
Please select the appropriate CX professional best suited to attend this proposed session:



Feel free to also include any information from your past speaking experiences on this topic and a link to your LinkedIn profile.
(Additional speaker information can be included here)
Thank you for your interest in speaking at the fall 2022 Symposium: SOCAP Indy

For additional inquiries, please e-mail SOCAP@SOCAP.org


Upcoming SOCAP National Events

Save the Date

Tech Tues: Complete Consumer Care with TikTok and Beyond

June 28, 2022

TECH TUES 22.06 Emplifi
TUE JUN 28, 2022 | 12pm - 12:30pm ET | TECH TUES: Complete Consumer Care -  TikTok and Beyond! | with Doug Rippy of Emplifi

Learn about Emplifi’s complete CX solution suite for Consumer Care organizations.  We will go beyond our consumer-focused CRM solution and look at exciting new capabilities such as digital automation (across social, messenger, and digital channels) and social care, including our recently announced partnership with TikTok. Learn how to improve workflow across marketing and care teams for social engagement, new offerings available with TikTok and Google Business Messages and how to leverage automation across multiple channels for maximum ROI.

Save your seat today!

Learn more about our sponsor:

Emplifi