SOCAP’s new Quality Monitoring Workshop
is an interactive one-day event focused on common internal quality functions and issues within the contact center
. We all know how essential quality monitoring is to Contact Center Management
and operations. This workshop was created with this importance in mind. The workshop will explore various monitoring issues including performance improvement and metrics. Through participation at the workshop, you will walk away with actionable insights to help you better understand the ‘What? So What?
and Now What?’
of quality monitoring.
Who Should Attend?
This workshop is tailored to meet the needs of supervisors, managers and specialists responsible for quality and performance improvement. If you’re looking for practical insights and tips for successful performance management, improving your contact center’s processes, call quality and overall operational proficiency, then SOCAP’s quality workshop is for you!