Retail Summit WED SEP 14, 2022 | 8:30am - 1:00pm ET | A Hybrid Event: In-Person & Virtual
Breakfast & Lunch Included! (Networking Breakfast from 8:00am - 8:30am)
Learn from the shared experience of other retail customer service experts as we address key topics changing the landscape of CX in a constantly evolving business world.
Topics to include:
Build Recognition & Engagement Programs to Build Loyalty & Retention
Just like customers, our associates and agents have specific needs too! During this session, we'll take a look at winning recognition programs designed to appeal to every employee. Hear from a panel of experts including Dick's Sporting Goods, Wendy's and Caterpillar.
Managing Customer Retention and Engagement through Voice of Customer feedback and Marketing insights
Hear directly from Daren Hull, President of Vera Bradley - who is at the helm of the leading women's handbag, home and travel brand celebrated globally for inspiring and connecting women with its innovative designs, iconic patterns and brilliant colors for 40 years. Daren will share secrets from his proven track record of conceiving and growing businesses and building and delivering scalable programs which drive revenue and reduce costs in both national and international settings.
TikTok is in the House!
Special Guest Speaker, Maggie Cannon from TikTok
Listen in as our special guest showcases the unique value TikTok provides audiences and the brands who are actively engaging with their consumers through this social media platform. Learn best practices and see examples how successful brands have connected through the TikTok community. Take actionable insights back to your organization on how to monitor and manage your company's TikTok presence! Hear a case study from Nestle Purina e-commerce and get technical support and demos from Sprinklr and Emplifi in this can't miss session!
UberAgents and DoorDash for Contact Centers?
With the rise of a Gig Economy, the need for schedule flexibility is critical. Learn how companies are connecting the need for agents with the expectation for flexibility. Join industry experts from LiveOps and ShyftOff as they share insights and real world solutions.
How Customer Service is NOT Synonymous with Customer Experience and Why Both Matter
Presented by Stacy Sherman, award-winning Marketing and Customer Experience Executive, author, speaker and podcaster about Doing CX Right - known for her Heart & Science™ framework which accelerates customer retention, referrals and revenue, fueled by an empowered workforce. She's been leading strategy and execution for 25 years at reputable brands including LiveOps, Verizon, Schindler Elevator Corp, Wilton Brands and AT&T.
This is a hybrid event, being hosted as part of the national symposium post-day learning schedule, held at Hyatt Regency Indianapolis, One South Capital Avenue