TECH TUESDAY with Faye Business Systems
AUG 16, 2022 | 12:00 – 12:30pm ET | CX Revolution – Rethinking AI & CX Tools with Simon Hemkes
Spend 30 minutes with your peers learning some practical examples of using AI to gather better data before your quality department investigates product issues – all in an omni-channel approach. Simon Hemkes of Faye Business Systems will demonstrate a fully integrated platform using Flare and Zendesk which gives agents the ability to quickly lookup product data, send coupons, and do product retrievals – all while responding to customers via social, SMS, webchat or email. Attendees will walk away understanding how to reduce ticket resolution times, increase chatbot accuracy and improve customer experience!
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