SOCAP International

Writing Workshop SERIES for CX Agents

December 08 - March 16 , 2021
WW Agent Series Social Graphics

Writing Workshop Series for CX Agents
This is a (5) part series designed to teach writing skills necessary for today’s contact center agents.

20 Ways to Express Empathy to Stressed Out Customers
RECORDED SESSION AVAILABLE!
 WED NOV 10, 2021 | 3 - 4pm ET
To solve customers’ problems, you must be able to show you understand and value their perspective. Learn what to write to customers, so they’ll know you care.

Digital Customer Care: 10 Ways to Fix Not-Very-Good Tweets to Customers
WED DEC 8, 2021 | 3 - 4pm ET
Learn how to write customer service tweets that make your company—and you—look good!

Build Live Chat Writing Skills and Master the Channel
WED JAN 19, 2022 | 3 - 4pm ET
You need specific writing skills to ace live chat; learn how to ask probing questions, handle wait time, cope with cross talk, break down long answers, and more.

How to Write Email in Your Company’s Brand Voice
WED FEB 16, 2022 | 3 - 4pm ET
Marketing does it all the time, but Customer Service need to do it too! To give customers a consistent experience across their journey, you need to learn how to use your company’s brand voice and tone when you respond to their emails. 

In Unusual Times, Replace the Usual Customer Service Phrases
WED MAR 16, 2022 | 3 - 4pm ET
Learn to use honest, empathetic, down-to-earth wording when you communicate with customers instead of tired old cliches that make you sound insincere.

 

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