Supervisor Spotlight Series: Successful Supervision in the Hybrid World
THU NOV 18th | 1pm – 2pm CT | A Central Region Virtual Event
Supervising agents in today’s hybrid contact centers is more complex than ever – from quality monitoring to constructively delivering performance feedback. Join SOCAP’s Central Region for the second virtual session of their Supervisor Spotlight Series to hear from industry expert, Rick Zayas, VP of CX Strategy & Performance Improvement at COPC. Rick will share insight for contact center managers & supervisors on how to successfully adapt in the evolving CX world. This moderated conversation will be casual and informative – hear how your SOCAP peers are approaching this topic and leave the meeting feeling empowered with new ideas you can incorporate right away. | Free to SOCAP members | $25 for non-members | SAVE YOUR SPOT!