A Learning Symposium for Advancing CX Industry Professionals
Advancing technology combined with evolving business landscapes are contributing to customers' rapidly growing expectations. Businesses need to remain consumer-centric in order to offer a unique competitive advantage and stay ahead of the curve. We may be tired of talking about the pandemic, but we just can't deny that it changed everything - it forced customers to rely on technology, catapulted e-commerce at the speed of light, made self-service a necessity and exploded the demand for chat bots in order to meet the growing demand for serving our customers in real time.
And we haven't even mentioned how it affected call center operations, which were quickly pivoted to work from home environments.
We battled through. We learned a lot. We see the Emerging Horizons
and we want you to join together with your colleagues from the US and Canada to share what you've learned so we can grow together and continue to develop the next generation of Customer Experience experts at the 2021 SOCAP Symposium in Clearwater Beach, Florida. Register to attend IN-PERSON! Register to attend ONLINE!