SOCAP International

Southeast Region presents: The Wild, Wide World of Knowledge Base

April 08, 2021

21.04 Southeast Regional Event email banner (1)

Today's Knowledge Base (KB) technology is more than an information repository of products, services and procedures for CX agents. KBs are a critical tool which have come a long way since answering simple FAQs. The most successful companies have consumer self-service offerings powered by AI and an integrated knowledge base.

 We'd love to hear where your organization is in the KB evolution including:

  • Content management - how do you ensure your KB is accurate and up-to-date?
  • If you build it, will they come?  Do reps and consumers use this tool to its full potential?
  • If they come, can they find what they are looking for?
  • What KB tools are you currently using and what are the features that have yielded positive CX, cost saving and improved agent experience?


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 Meeting ID: 838 5583 2357

Passcode: 871536

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Meeting ID: 838 5583 2357

Passcode: 871536

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