SOCAP International

(Webinar) Managing the Impact of COVID-19 on Customer Care Operations

March 26, 2020

Date and Time

Thursday, March 26, 2020
1:00 pm ET   


Register Now!

Panelists:
Mary-Ann Kerr, Director of Global Operations
Coty Inc.

Rich Powers, Department Head, Customer Relations and Services,
BMW North America

Lisa Oswald, Sr. Vice President of Customer Service
Travelzoo

Beth Ziff, Executive Vice President, Customer Engagement
Premiere Response/American Customer Care

The coronavirus (also known as COVID-19) is impacting all of our lives. This unprecedented global pandemic is dramatically changing the way we work and live. For many businesses, customer care departments are overwhelmed, understaffed, and overstressed dealing with COVID-19. For others, sales and foot traffic have slowed, and call volumes have dropped. Customer care leaders must face the challenge of managing both scenarios.

Other concerns for customer care departments include facing the risk that your operations may shut down without notice when the coronavirus infects your call center or your business partner’s center. Questions abound on this issue, such as:

  • Is your company ready to handle COVID-19? 
  • Do you have a Business Continuity Plan? 
  • What impact is this pandemic having on your contact center volume?
  • How do you keep your team members safe?

Join SOCAP for a webinar panel discussion to address these critical questions with customer care leaders from Travelzoo, Coty, BMW, and Premiere Response. Learn how these companies are managing the fallout from COVID-19, and gain valuable insights that may help you in supporting your own customer care operations.

This webinar is free for members and nonmembers.

 

Register Now!