Date: Tuesday, August 20, 2019
Time: 11:00 am–Noon
Companies often fail to bridge the gap between the analytics derived from their contact center and improving their overall customer experience. Where do they start? How do they show real ROI and make corporate changes? Join this webinar with Jake Finch, vice president at Insight & Intelligence, and Jacques Abecassis, social media community manager at SharkNinja, as they discuss:
- How their contact center is designed to listen to their customer’s voice and improve customer service.
- Their product life cycle story and how they have used their contact center to drive product efficiencies and improvements.
How to drive awareness and generate ROI for internal stakeholders.