August 8, 2017 (2-3pm ET)
Did you know that for every customer who complains, there are 26 customers who don’t say anything? As more consumers turn to voice search & third party review platforms, it's important to actually listen to consumer concerns instead of deflecting. Don't let a reputation wrecking ball destroy what you have worked so hard to build. What if you could prevent consumer meltdown & avoid the flamethrowers in online reviews? The webinar focuses on how social listening, a strong customer service team & transparency can help your brand dominate in a consumer generated content world.
Speaker: Lollie Moore, The Unicorn Agency
As an entrepreneur, Lollie Moore built her personal brand for over a decade as a national award winning tattoo artist & cover model & recently launched The Unicorn Agency, a social & digital marketing firm. Lollie regularly conducts seminars and workshops on customer service, social media & digital marketing. Lollie is active in the Tulsa community, recently featured in Tulsa Aristocrats Magazine & was a speaker at the Social Media Tulsa Conference in March . She holds a B.A. degree in English and has been published in numerous magazines, websites & featured in a number of podcasts. Join her on LinkedIn.