SOCAP International

Northwest Regional Chapter - Are You Ready to Service the 2020 Customer? - CANCELLED

June 15, 2017

The SOCAP Northwest Regional Chapter is delighted to have two leaders join us from two cutting edge companies - and SoundCloud. We’ll learn what each company is currently doing to provide exceptional experience to their members and how they are preparing for the 2020 customer.You will also learn:
  • How they manage the community aspect of their businesses and handle the diverse needs of their various members

  • How they address the challenges of rapid growth in a crowded market

  • How they manage to stand out, maintain their leading edge and retain their members
This is guaranteed to be a worthwhile event!


Zo Silver -

Zo Silver is a user champion. He is the Head of User Success & Safety at, where he is charged with supporting over 175 million global users. Zo has over 15 years experience creating innovative processes that delight users and scale to meet changing business needs. is the World's largest empowerment platform, connecting people across geographic and cultural borders to support causes they care about.

Laurie Brescoll - SoundCloud

Laurie Brescoll is the Director of Community Operations at SoundCloud. She leads a globally distributed team that supports the world’s largest music and audio platform with the most diverse creator community on Earth. As a customer-oriented operations expert with 10+ years of experience, Laurie is a leader in the field. She and her team serve as the bridge between the community and the company.

WHEN (Event Schedule)

Thursday, June 15, 2017
9:30 a.m. - 10:00 a.m.    Registration/Introductions
10:00 a.m. - 12:00 p.m.  Speakers
12:00 p.m. - 1:00 p.m.    Lunch/Networking
1:00 p.m. - 3:00 p.m.      Roundtable Discussions on Communities
3:00 p.m. - 3:30 p.m.      Networking

NRG Energy
100 California Street
Suite 400
San Francisco, CA 94111

COST (Includes Lunch)
Members  $49
Non-Members  $69

SOCAP Chapter Event Registration Cancellation Policy: Refunds for cancellations must be made in writing (via email to to the SOCAP National Office. No cancellations or refunds five full business days (Monday-Friday) before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.

Thank you NRG Energy for hosting and Digital Genius for sponsoring this event!