SOCAP International

Wisconsin Chapter - Contagious Talk: Service and Leadership

June 06, 2017

Join the SOCAP Wisconsin Chapter as we provide a dynamic event that will benefit all levels within your contact center. Bring your leaders and those that aspire to become leaders so they can benefit from this Nationally renowned speaker.

Morning Session - Contagious Service: How to Competition Proof your Customers
Learn how to teach customer service professionals how to be "contagious" and how to competition-proof their customers.

Afternoon Session - Contagious Leadership
This session is designed for anyone who must manage, lead, or persuade. It will teach you how to lead by being contagious and making others WANT to follow your path.

Speaker: David Rich

David Rich is an author, syndicated columnist, radio personality, marketing consultant, and award winning speaker. His first book, How to Stay Motivated on a Daily Basis has sold over 25,000 copies, his second book, How to Click with Everyone Every Time has been printed in six different languages, his 2006 book, 7 Biblical Truths You Won’t Hear in Church has become an international best seller, and his latest book, Contagious Selling hit book-shelves in 2013.

Donate to Your Local Charity

The SOCAP Wisconsin Chapter is collecting donations for the Hunger Task Force. They are Milwaukee’s Free & Local food bank and Wisconsin’s leading anti-hunger organization.

They were founded in 1974 by a group of parent advocates who were fighting for a school breakfast program in Milwaukee Public Schools. In the early 1980s, this group formed Milwaukee’s first food bank: Hunger Task Force.

Please bring any non-perishable items to the event (preferably granola bars). Those that donate boxes of granola bars will be entered into a drawing for a door prize.

WHEN (Event Schedule)
Tuesday, June 6, 2017
9:00 a.m. - 9:30 a.m.    Registration
9:30 a.m. - 12:00 p.m.  Session One with David Rich
12:00 p.m. - 1:00 p.m.  Lunch
1:00 p.m. - 2:30 p.m.    Session Two with David Rich
2:30 p.m. - 3:00 p.m.    Membership Information, Surveys and Door Prizes

Country Springs Hotel & Conference Center The Springs Water Park
2810 Golf Road
Pewaukee, WI 53072
Free Parking Provided

COST (Includes Lunch)
Members $75
Non-Members $100

SOCAP Chapter Event Registration Cancellation Policy: Refunds for cancellations must be made in writing (via email to to the SOCAP National Office. No cancellations or refunds five full business days (Monday-Friday) before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.