SOCAP International

Great Lakes Chapter - Innovation Summit

May 09, 2017



Join the SOCAP Great Lakes Chapter for an exciting event featuring technology and innovation. Plus, tour the contact centers of both On-Star® and General Motors®.

SPEAKERS

Ron Davis, Tenacity

Our keynote speaker, Ron Davis is Co-Founder and CEO of Tenacity. He will share his knowledge of social science and stress management and how to use technology and best practices to help agents manage stress and create meaningful relationships. Ron will explain how companies can reduce attrition and absenteeism, lower costs and improve customer experiences through engagement innovations.

Carolyn Brewer, Mattersight and Tim Aulph, North American Bancard

Carolyn Brewer is a Customer Service Manger for Mattersight and Tim Aulph is an Instructional Designer for North American Bancard.

In 2016, North American Bancard® (NAB) partnered with Mattersight®, to implement Dr. Taibi Kahler’s Process Communication Model® (PCM) throughout NAB's Customer Care division. Tim Aulph of North American Bancard® and Carolyn Brewer of Mattersight® will share how NAB's Customer Care Advocates leveraged personality profiles to improve their connections with customers and co-workers!

WHEN
Tuesday, May 9, 2017
10:00 a.m. - 3:00 p.m.
Registration starts at 9:30 a.m.

WHERE
GM Warren Technical Center
GM Tech Center Road
Building 7000
Warren, MI 48092

COST (Includes Lunch)
$65  Members
$85  Non-Members



SOCAP Chapter Event Registration Cancellation Policy: Refunds for cancellations must be made in writing (via email to socap@socap.org) to the SOCAP National Office. No cancellations or refunds five full business days (Monday-Friday) before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.