Empowered consumers are challenging companies to provide consistent, quality customer care across all channels. Discover how Michael Kors created a Jet Set environment in their Contact Center, replicating the retail and online customer experience and the amazing results.
You will hear from two dynamic presenters that are experts in their field. Juliana Toala is a Senior Manager of Consumer Support at Michael Kors and Sean Ilenrey is VP of Dedicated Services at Donnelly Communications.
This event includes lunch, a tour of the Michael Kors and Donnelly contact centers, and raffle for Michael Kors merchandise.
Space is limited, register today!
Thursday, November 10, 2016
11:30 a.m.-1:30 p.m. EST
Donnelly Communications, Inc.
1776 Peachtree Street, NW
Atlanta, GA 30309
Parking: Paid visitor parking is available off of 26th Street. Free parking is available one block south of Donnelly at Brookwood Place, 1735 Peachtree Street. Please park behind Kaiser Permanente in the lower left parking deck.
COST (Lunch Included)
SOCAP Chapter Event Registration Cancellation Policy: Refunds for cancellations must be made in writing (via email to firstname.lastname@example.org) to the SOCAP National Office. No cancellations or refunds five full business days (Monday-Friday) before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.
Thank you Oracle and Noble Systems for sponsoring this event!