SOCAP International

Online Course: How to Manage Voice of the Customer (VOC), Quality and Team/Agent Performance

November 08 - 17 , 2016

Register Now

Team MeetingTake advantage of this professional development opportunity for your staff team! SOCAP is pleased to offer this self-paced online course on How to Manage Voice of the Customer, Quality and Team/Agent Performance. This online course includes:

  • Three on-demand sessions (modules you complete at your own pace):
    • Hearing the Voice of the Customer
    • Quality Management & Monitoring
    • Managing Teams & Agent Performance
  • PLUS three live, interactive sessions featuring brand case studies:
    • November 8 at 2pm ET: Coca-Cola
    • November 9 at 2pm ET: Rogers
    • November 17 at 2pm ET: WhiteWave Foods
Register Now

Registration Rates:
  • SOCAP Member: $199.00
  • Non-Member: $299.00