SOCAP International

Great Lakes Chapter - 2016 Best Practices Event!!

August 25, 2016

Join the SOCAP Great Lakes Chapter as they share "Best Practices." The event will be hosted by various experts in their field in a “round robin”, table talk setting. At each table, each expert will lead quick presentations and Q&A’s on specific topics. Potential topics (from your suggestions) are:

  • Gamification
  • Interviewing Techniques
  • Omni-channels: Get consistent service across all channels
  • Speech Analytics
  • CSI Surveys & Dashboards
  • Soft Skills Training
  • Advisor Scorecards

CLICK HERE for a full description and detailed information regarding our list of potential meeting topics.

This event will be held the Thursday after the Woodward Dream Cruise. What better way to celebrate this event than at the Lingenfelter Collection; not generally open to the public, this collection is usually only seen at special events and fundraisers. Well, our event will be both!

Thursday, August 25, 2016
9:30 a.m. - 3:00 pm
Note:  Registration begins at 9:00 a.m.

Lingenfelter Classic Cars Collection
7819 Lochlin Drive
Brighton, MI 48116

Members: $75
Non-Members: $100

Thank you Alorica, Aspect, Callzilla, Ipsos Loyalty Automotive, Kelly Services, Suttle Enterprises and Interactive Intelligence for sponsoring this event!​​

SOCAP Chapter Event Registration Cancellation Policy: Refunds for cancellations must be made in writing (via email to to the SOCAP National Office. No cancellations or refunds five full business days (Monday-Friday) before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.