SOCAP International

Southwest Regional Chapter - Networking at the Beach: How to Deliver and Measure Effortless Customer Experiences through Voice and Text Message

August 19, 2016

Join the Southwest Regional Chapter in Hermosa Beach, CA for this exciting event sponsored by SmartAction, World Connection and Interactive Intelligence. We have three exceptional speakers that are guaranteed to impress.

Lauren Kindzierski from HGS will speak about “How to Launch Text Message Customer Service”

Michele Crocker from Zenacity Group will discuss “How to Measure Customer Experience in An Omni Channel World”

Patrick Munoz from Voice Zone will speak about “How to Use Our Voice To Create Memorable Customer Experiences”

WHEN (Schedule of Event)
Friday, August 19, 2016

1:30 p.m. to 2:00 p.m.   Registration & Instroductions
2:00 p.m. to 3:00 p.m.   Lauren Kindzierski, HGS
3:00 p.m. to 3:15 p.m.   Break
3:15 p.m. to 3:45 p.m.   Michele Crocker, Zenacity Group
3:45 p.m. to 4:00 p.m.   Break
4:00 p.m. to 4:30 p.m.   Patrick Munoz, Voice Zone
4:30 p.m. to 4:45 p.m.   Break
4:45 p.m. to 5:15 p.m.   Sponsor Presentations
5:15 p.m. to 6:00 p.m.   Networking
6:00 p.m.                       Informal Dinner (Optional)

Beach House Hotel
1300 The Strand Ave.
Hermosa Beach, CA 90254

Hotel Accommodations: If you would like to stay the weekend, below are room rates for the Beach House and other nearby establishments that you can contact.

Beach House Hotel: $399 per night
(310) 374-3001

Hampton Inn: $209 per night (Approximate Rate)
(310) 318-7800

Hotel Hermosa - $ 229 per night (Approximate Rate)
(310) 318-6000

Members: $35
Non-Members: $45
Cost includes appetizers and premium open bar during breaks and networking)

Thank you SmartAction, World Connection and Interactive Intellegence for sponsoring this event!

SOCAP Chapter Event Registration Cancellation Policy: Refunds for cancellations must be made in writing (via email to to the SOCAP National Office. No cancellations or refunds five full business days (Monday-Friday) before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.