SOCAP International

Great Lakes Chapter's Early Birdie Meeting & Golf Scramble

June 16, 2016

It's that time of year again! Time to register for our upcoming Early Birdie Meeting and Golf Outing. This year's event will be held at the world renowned Warwick Hills Golf & Country Club, where you can eat, meet, golf, and network with fellow members.

You will also hear from Rich Martin, Sr. Account Executive and Patrick McCullough, Director Client Strategy  from Hallmark Business Connections. They will discuss Empowering CSRs to Personalize Customer Engagement.

  • How to create “moments that matter” that drive employee engagement, quality and customer satisfaction
  • See and hear how a customer care program drives CSR soft skills like empathy and understanding
  • Hear the business metrics and processes to measure contact center innovations

  • Find out how Hallmark is innovating with a new customer care program that’s got everyone excited…from the boardroom and marketers to associates and customers. What’s got everyone talking? A quick, easy online way to send personalized Hallmark greeting cards to customers. These simple, empathetic, caring gestures are having a profound effect not only on customer satisfaction scores but employee engagement as well. Hallmark will share insights into the power of this program, and you’ll hear moving stories of “moments that matter” from some of the associates that are using this tool as well.

    Thursday, June 16, 2016 (Schedule of Event)
    8:00 a.m. to 8:30 a.m.         Registration, Continental Breakfast & Networking
    8:30 a.m. to 9:30 a.m.         Early Birdie Meeting: Hallmark Connections
    9:30 a.m. to 10:25 a.m.       Get Ready and Practice
    10:25 a.m. to 10:30 a.m.     Everyone On Your Carts, Get Set....
    10:30 a.m. to 2:30 p.m.       Go — Shotgun Start/18 Hole Scramble
    2:30 p.m. to 5:30 p.m.         Program/Awards & Dinner

    Warwick Hills Golf & Country Club
    G-9057 South Saginaw
    Grand Blanc, MI 48439

    Breakfast and Meeting Only
    Members: $35
    Non-Members: $50

    Full Day (Breakfast, Meeting, Golf w/Cart, Boxed Lunch, Dinner, Program/Awards)
    Members: $140
    Non-Members: $175

    Put Your Foursomes Together Now!

    Contact Chip Rohde at or 614-792-6900 ext. 190 to confirm your foursome. Don't have a foursome?  No worries, Chip will place you with a group.

    Thank you Hallmark and Interactive Intelligence for sponsoring this event!  

    SOCAP Chapter Event Registration Cancellation Policy: Refunds for cancellations must be made in writing (via email to to the SOCAP National Office. No cancellations or refunds five full business days (Monday-Friday) before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.